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  • 911 Surcharge

    Learn about 911 surcharges for wireless, landline, and Voice Over Internet Protocol (VoIP) telecommunications services.

  • Affordable Connectivity Program

    Learn about discounts for households struggling to afford broadband internet service.

  • Air Conditioning Law Sign

    Learn about the required sign for air conditioning complaints that chain stores must post.

  • Alcohol License Check

    Find out if a business is licensed to sell alcohol. File a complaint with the State about a business selling alcohol without a liquor license.

  • Alcohol Sale Complaint

    Report the sale of alcohol to a minor or an intoxicated person, or at more than half off, or to-go without food, or outside of approved hours.

  • Animal Facility Complaint

    Report an unsanitary or unpermitted animal shelter, kennel, groomer, horse stable, boarding facility, petting zoo, or other animal facility.

  • Arcade Complaint

    Report a problem with an amusement arcade.

  • Architect or Engineer Complaint

    Report a problem with a registered architect or a professional engineer.

  • ATM Complaint

    Report a problem with an automated teller machine (ATM).

  • Auto Repair Complaint

    Report a problem with a car repair or inspection.

  • Automobile Spray Paint Odor

    Report spray paint odor or fumes from an automobile business or repair shop.

  • Bail Bond Agent Complaint

    Report illegal business practices by a bail bond agent.

  • Bank Complaint

    Report a problem with a bank, credit union, lending institution, or safe deposit company.

  • Bar or Club Complaint

    Report a bar or club that's selling alcohol to minors, overcrowded, or open after hours.

  • Bingo Hall Complaint

    Make a complaint about a business that hosts bingo games.

  • Boiler Operator Engineer Complaint

    Make a complaint about a licensed boiler operator engineer.

  • Booting Company Complaint

    Make a complaint about a business that places wheel locks on illegally parked cars.

  • Bottle Refund

    Learn about the bottle and can refund law or report a store not accepting a container.

  • Bottled Water Complaint

    Report a problem with plain bottled water.

  • Broadcast Television Rescan

    Learn about broadcast television channel rescan.

  • Buildings Information System (BIS)

    Learn about building information, past or current construction jobs, and skilled trade license and general contractor status from DOB’s BIS.

  • Business Background Check

    Find out about a business and if it has a history of complaints.

  • Business Complaint Against Another Business

    Report a problem with a business only if you're a business.

  • Cable Complaint

    Report a problem with a cable TV, phone, or internet provider.

  • Calorie Posting

    Learn about calorie posting requirements information for restaurants and mobile vendors. Report failed to display calorie information.

  • Camp

    Learn about summer camps, day camps, and overnight camps. Report a problem with a camp.

  • Cannabis Retail Sale Complaint

    Report a business illegally selling cannabis (marijuana). Report a concern about a cannabis product.

  • Car Dealer Complaint

    Make a complaint about a business selling new or used cars.

  • Car Rental Complaint

    Make a complaint about a car rental agency.

  • Car Service Complaint

    Report a problem with a limousine, ambulette, black cab, or car service company.

  • Car Wash Complaint

    Report a problem with a commercial car wash.

  • Carpet Business Complaint

    Report a carpet business that does not provide required information about carpet emission limits.

  • Carshare

    Learn about a program that gives members access to cars for short-term use.

  • Cash Payment Refusal

    Report a store that doesn't accept cash as a form of payment.

  • Catering Establishment Complaint

    Make a complaint about a rented space used to serve food or drinks for events.

  • Cell Phone Number Portability

    Learn how to keep your cell phone number when you change phone carriers.

  • Cell Phone Purchase Complaint

    Make a complaint about the purchase of a cell phone.

  • Cemetery Complaint

    Report a problem with a cemetery, monument, or headstone.

  • Certified Asbestos Investigator

    Find a certified asbestos investigator.

  • Charity Background Check or Complaint

    Request a review of a charity organization or report a problem with one.

  • Charity Fraud

    Report a problem with a charity committing fraud.

  • Check Cashing Business Complaint

    Report a check cashing business.

  • Child Care Complaint

    Make a complaint about a day care facility, child care provider, or after school program.

  • Cigarette Sale Complaint

    Report the illegal sale of cigarettes or a business avoiding cigarette taxes.

  • Cigarette Tax

    Learn about the tax on cigarettes for businesses and consumers.

  • Clothing Disposal

    Learn how to donate and recycle clothing, shoes, linens and accessories.

  • Commercial Cyclists

    Learn about commercial cycling requirements and safety regulations. Report a business that is not complying with commercial cycling rules.

  • Commercial Vehicle Parked in Residential Driveway

    Report a commercial vehicle parked in a residential driveway or lot.

  • Consumer Tips for Seniors

    Learn how older adults can protect themselves from financial fraud and scams.

  • Coronavirus (COVID-19) and Businesses

    Learn about reopening and accessing financial assistance and other resources to run your business during the COVID-19 pandemic.

  • Coronavirus (COVID-19) and City Life

    Get information about closures, service changes, and social distancing guidance during the COVID-19 pandemic.

  • Coronavirus (COVID-19) Resources and Support

    Get information about programs and services for families, consumers, workers, and businesses during the COVID-19 pandemic.

  • Coronavirus (COVID-19) Testing Site Complaint

    Report a problem with a COVID-19 testing site.

  • Cosmetics Complaint

    Report a problem with cosmetics or makeup.

  • Counterfeit Item Sale

    Report stores or vendors that are selling counterfeit items.

  • Credit Card Complaint

    Report a problem with a credit card company.

  • Credit Report

    Get a free credit report from each of the three credit bureaus.

  • Damaged or Defective Goods

    Report the purchase or delivery of damaged or defective goods.

  • Dating Service Complaint

    Report a problem with a dating service.

  • Dealer in Products for the Disabled Complaint

    Make a complaint about a business that sells, rents, or repairs any product used to correct a disability.

  • Debt Collection Agency Complaint

    Make a complaint about a debt collection business.

  • Debt Management

    Get help managing debt and dealing with debt collection agencies.

  • Dentist Complaint

    Report professional misconduct by a dentist.

  • Department of Consumer and Worker Protection Public Outreach

    Request a Consumer and Worker Protection speaker or participation in an event.

  • Doctor Complaint

    Make a complaint about a doctor.

  • Dogs in Restaurants

    Learn about the rules for bringing a non-service dog into a restaurant.

  • Domestic Worker Employment Agency Complaint

    Make a complaint about an employment agency that places domestic workers.

  • Donate Goods

    Learn how to donate goods.

  • Door-to-Door Sales Complaint

    Make a complaint about a door-to-door salesperson.

  • Drug and Alcohol Treatment

    Get free, confidential help with drug or alcohol addiction, such as crisis services and treatment referrals. Make a drug/alcohol rehab facility complaint.

  • Dry Cleaner Complaint

    Make a complaint about a dry cleaner.

  • Dry Cleaning Odor

    Report a smell directly outside a dry cleaning business or coming into a nearby residential building or business.

  • Earned Income Tax Credit (EITC)

    Information about filing an amended return to claim the Earned Income Tax Credit.

  • Eating Healthy

    Get bulletins, guides, and other information to learn about eating healthy.

  • Electric Space Heater Sale Complaint

    Report electric space heaters sold without required safety features or disclosures.

  • Electrician or Plumber Complaint

    Make a complaint about a licensed plumber or electrician.

  • Electronics Buying and Selling Guide

    Learn about the rules for businesses that sell electronics and get tips for consumers.

  • Electronics or Appliance Repair Complaint

    Make a complaint about a business that repairs electronic equipment or appliances.

  • Electronics Store Complaint

    Make a complaint about a business that sells audio, video, photo, or computer equipment.

  • Email Scam

    Report a scam email claiming to be from the Department of Consumer Affairs.

  • Employment Agency Complaint

    Make a complaint about an employment agency.

  • Exchange, Refund, or Return Complaint

    Report a business that refuses an exchange, refund, or return or does not post its policy.

  • False Advertising

    Report misleading or deceptive advertising.

  • False Advertising Guide

    Get a guide to recognizing misleading or deceptive advertising practices.

  • Federal Student Loan Forgiveness

    Learn about federal student loan forgiveness, including important deadlines.

  • Fire Suppression Contractor Complaint

    Make a complaint about a licensed fire suppression contractor.

  • Foam Ban

    Learn about the City's foam ban and report an establishment using or selling single-use foam products.

  • Food Cart Complaint

    Report an unsanitary food cart, stand, or truck.

  • Food Cart Inspection Report

    Get a health inspection report for a mobile food vendor.

  • Food Delivery App Complaint

    Make a complaint about a food delivery app.

  • Food or Medicine Recall

    Learn about recalled food or medicine.

  • Food Poisoning

    Report illness caused by food.

  • Food Safety Complaint

    Report an unsanitary restaurant, deli, grocery, market, cafeteria, bakery, or facility where food is made or stored.

  • Foster Care Agency Complaint

    Report a problem with a foster care agency.

  • Funeral Director Complaint

    Make a complaint about a funeral director.

  • Funeral Home Pricing Complaint

    Report a funeral home that does not provide an itemized list of merchandise and services.

  • Funeral Planning Guide

    Learn about how to plan a funeral.

  • Furniture Store Complaint

    Make a complaint about a furniture or mattress store.

  • Gaming Cafe Complaint

    Make a complaint about a business with three or more computers for playing games.

  • Gas Station Complaint

    Make a complaint about a gas station.

  • Gender Pricing Complaint

    Report a retail service establishment that charges men and women different prices for the same service.

  • Goods or Services Delivery Complaint

    Report a business that fails to deliver goods or services.

  • Gym or Health Spa Membership Complaint

    Report a problem with a gym or health spa membership.

  • Higher Education Complaint

    Make a complaint about a school of higher education.

  • Holiday Shopping Tips

    Get consumer tips for smart holiday shopping.

  • Home Care Complaint

    Report a problem with home care services.

  • Home Heating Oil Company Complaint

    Report a home heating oil business that imposes illegal credit terms, issues an improper contract or receipt, or shortchanges the amount of oil dispensed.

  • Home Improvement Contractor Complaint

    Make a complaint about a home improvement contractor working on residential property.

  • Home Improvement Contractor License Check

    Find out if a contractor is licensed by the Department of Consumer Affairs.

  • Home Improvement Tips

    Get tips for working with home improvement contractors.

  • Horse Drawn Cab Business Complaint

    Make a complaint about a horse drawn carriage driver or business.

  • Hospital or Clinic Complaint

    Report a problem with a hospital or clinic in New York State.

  • Hotel Complaint

    Report a contract or billing issue or undisclosed service disruption at a hotel.

  • Housing Used for Short-Term Rental (Vacation Rentals or Illegal Home-Sharing)

    Report a location that is being used as a hotel, for vacation rentals, or for rentals of fewer than 30 days.

  • Identity Theft

    Report identify theft or get tips for consumers and businesses about preventing it.

  • Illegal Building Conversion or Occupancy

    Report illegal building occupancy or past conversion, including additions or changes to a room, space, apartment, or building without DOB approval.

  • Immigrant Fraud

    Report individuals or businesses that target and exploit immigrants through fraudulent schemes or scams.

  • Immigration Service Provider Complaint

    Make a complaint about a business that provides immigration services.

  • Immigration Service Provider Consumer Guide

    Get a consumer guide that describes what an immigration service business can and cannot do.

  • Insurance Complaint

    Make a complaint about a health, car, home, life, or property insurance company.

  • Internet Scam Guide

    Get consumer information on how to avoid internet scams.

  • Internet Service or Online Business Complaint

    Report a problem with an online business or online service that wasn't delivered.

  • Jeweler Complaint

    Report a problem with a jeweler.

  • Jewelry Appraisal Complaint

    Report a misleading jewelry appraisal.

  • Know Before You Enroll Tips

    Learn about consumer protection tips for adults considering a school or training program.

  • Laundry Complaint

    Make a complaint about a self-service laundromat or a business that washes clothes.

  • Lawyer Complaint

    Make a complaint about a lawyer, including an unlicensed lawyer.

  • Layaway Complaint

    Report a business that does not provide the terms of a layaway plan.

  • Legal Assistance and Inquiries for Older Adults

    Learn about legal service providers that provide free legal assistance specifically for seniors.

  • Locksmith Complaint

    Make a complaint about a person who repairs, installs, services, or inspects locks and similar devices.

  • Love Your Local Program

    Learn about a program that helps small businesses.

  • Mail Order Complaint

    Make a complaint about a mail-order business.

  • Managed Care Complaint

    Report a problem with medical treatment received from managed care plans.

  • Medical Device Complaint

    Report a problem with quality or danger of medical device or machine.

  • Mini-Storage Complaint

    Report a problem with self-storage unit.

  • Money Transmitter Complaint

    Report a problem with a licensed money transmitter business.

  • Mortgage or Loan Company Complaint

    Report a problem with a mortgage or loan company.

  • Movie Theater Not Using Open Captions

    Report a movie theater that does not show movies with open captions.

  • Nail Salon Odor

    Report a smell coming from a nail salon.

  • National Gas Price Trends

    Learn about national trends in gas prices.

  • New York State Licensed Professional or Business Complaint

    Report a problem with a New York State Department of State licensed professional or firm.

  • Newsstand Complaint

    Make a complaint about a booth that sells newspapers and magazines.

  • Noise from Bar, Club, or Restaurant

    Report noise, including music, coming from a bar, club, or restaurant.

  • Notary Public Tips

    Learn about the difference between a Notary Public and a Notario Publico.

  • Oil Burning Equipment Installer Complaint

    Report a problem with a licensed oil burning equipment installer.

  • Outdoor Dining Complaint

    Report a problem with an outdoor dining structure or a restaurant or bar offering outdoor dining without authorization.

  • Overcharge

    Report price gouging.

  • Pawnbroker Complaint

    Make a complaint about a business that sells pawned goods.

  • Pedicab Business or Driver Complaint

    Make a complaint about a business or driver operating pedicabs.

  • Pet Store Complaint

    Report a pet store for unsanitary conditions, operating without a permit, violating City and State rules, or selling an unhealthy animal.

  • Pharmacy Without Naloxone

    Give feedback about a pharmacy you visited to get naloxone or general comments about access to naloxone.

  • Phone Card Complaint

    Report a problem with a pre-paid phone card.

  • Phone Complaint

    Report a problem with phone service, billing, or provider.

  • Plastic Bag Ban and Paper Bag Fee

    Learn about the ban on plastic carryout bags and fee for paper bags.

  • Plastic Bag Recycling

    Learn about or report a violation of the Plastic Bag Recycling Law.

  • Plastic Straw Rules

    Learn about rules for plastic straws, splash sticks, or stirrers at food establishments.

  • Pool or Billiard Room Complaint

    Make a complaint about a business with pool, billiards, or pocket billiards.

  • Pool or Sauna Complaint

    Make a complaint about pool or sauna maintenance, water quality, or safety equipment.

  • Postal Service

    Get information or make a complaint about United States Postal Service (USPS) products and services.

  • Power Outage

    Report a power outage or blackout, or file a claim to be reimbursed for food spoiled during a power outage.

  • Pregnancy Services Center Complaint

    Report a pregnancy services center that does not disclose required information about the services it offers.

  • Prevailing Wage Complaint

    Make a complaint to recover money if you were not paid the correct wages.

  • Price Not Posted

    Report a business that does not post prices.

  • Private Carter Complaint

    Report a problem with a commercial waste disposal company.

  • Private Garage or Parking Lot Complaint

    Make a complaint about a privately-owned parking facility.

  • Process Server Complaint

    Make a complaint about a person or business that issues summonses or other court papers.

  • Public Auction

    Learn about public auctions from the City and Police Department.

  • Public Auction Complaint

    Make a complaint about a business or person selling merchandise by public auction.

  • Public Event Seating Complaint

    Report a ticket seller that does not provide seating information for an event.

  • Public Utility Complaint

    Report a problem with a phone, gas, heat, or electric company.

  • Rat or Mouse Complaint

    Report rats, mice, and conditions that might attract them.

  • Receipt Complaint

    Report a business that gives an incorrect or illegal receipt.

  • Refund Policy Rules

    Learn the rules that businesses are required to follow for refunds, exchanges, and returns.

  • Restaurant Allergy Poster Complaint

    Report a missing, incorrect, or improperly displayed food establishment allergy poster.

  • Restaurant and Mobile Food Letter Grading

    Learn about letter grading for restaurants, food trucks and food carts. Report a missing, fake, or incorrect letter grade.

  • Restaurant Odor

    Report a smell coming from a restaurant.

  • Restaurant Surcharge Complaint

    Report a restaurant that adds a surcharge to the cost of items on the menu.

  • Rigger Complaint

    Make a complaint about a licensed rigger.

  • Sale to Minor Complaint

    Report a store selling box cutters, etching acid, laser pointers, spray paint, tobacco products or electronic cigarettes to minors.

  • Sales Tax

    Get information for consumers and businesses about sales tax.

  • Sales Tax Complaint

    Report a merchant charging the wrong amount of sales tax.

  • Satellite Provider Complaint

    Make a complaint about a satellite television provider.

  • Scale Complaint

    Make a complaint about a scale used by retail stores and airports.

  • Scale Dealer or Repairer Complaint

    Make a complaint about a business that trades, sells, or repairs weighing or measuring devices.

  • School Shopping Tips

    Get tips for smart back-to-school shopping.

  • Scrap Metal Processor Complaint

    Make a complaint about a business that processes, buys, or ships scrap metal.

  • Shop Your City

    Learn about the campaign to support small businesses throughout New York City.

  • Short-Term Rental Registration

    Local Law 18 requires Short-Term Rental hosts to register with the City and Airbnb, VRBO, and other booking services to verify valid registration.

  • Shred Fest

    This City event is on hold.

  • Shut the Front Door

    Learn about an education and outreach campaign for the law requiring certain businesses to close their doors when running air conditioning systems.

  • Sign Hanger Complaint

    Make a complaint about a licensed sign hanger.

  • Single Occupancy Bathroom Complaint

    Report a missing sign saying a single-occupancy bathroom is for people of any gender.

  • Site Safety Manager Complaint

    Report a problem with a licensed construction site safety manager.

  • Smoking Complaint

    Report smoking, a building owner failing to disclose a residential building smoking policy, or an unattended cigarette vending machine.

  • Sodium Warning Complaint

    Report a chain restaurant that does not post warnings about sodium content.

  • Sodium Warning Rules

    Learn about the rules for chain food service establishments posting warnings about sodium content.

  • Spanish Transaction Complaint

    Report a business that does not provide written translation of documents for an agreement negotiated in Spanish.

  • Stimulus Payments

    Learn about stimulus payments for eligible individuals and families.

  • Stop Unwanted Mail

    Get help with reducing unwanted mail.

  • Storage Warehouse Complaint

    Make a complaint about a business that stores goods for a fee.

  • Store Complaint

    Report a store that commits fraud or uses deceptive practices.

  • Store Doors Open with Air Conditioner On

    Report a store that leaves its doors or windows open when cooling systems are on.

  • Supermarket Savings Guide

    Learn about saving money at the supermarket.

  • Sweepstakes Complaint

    Report a problem with a sweepstakes.

  • Tanning Establishment Complaint

    Make a complaint about a business that provides tanning machines for use.

  • Tattoo Parlor Complaint

    Report a tattoo parlor or artist is unsanitary or unlicensed.

  • Tax Preparation

    Learn about free tax filing options for eligible New Yorkers.

  • Tax Preparation Business Complaint

    Make a complaint about a person offering tax preparation services.

  • Tax Preparation Business Tips

    Get consumer information and know your rights when hiring a tax preparer.

  • Taxi Complaint

    Report a problem with a taxi driver or vehicle, including rudeness, unsafe driving, refusing a request, maintenance issues, or route complaints.

  • Taxi Driver Compliment

    Give positive feedback about a yellow or green taxi driver.

  • Taxi Lost and Found

    Report an item lost or found in a yellow or green taxi.

  • Taxi or Car Service Insurance Information

    Request insurance information if you had property damaged or were in an accident involving a taxi or for-hire vehicle.

  • Telemarketing Do Not Call Registration

    Register to stop getting calls from telemarketers.

  • Telemarketing Fraud

    Report telemarketing fraud.

  • Telemarketing Texting Complaint

    Report telemarketers soliciting through text messages.

  • Ten Things Every Consumer Should Know Pocket Guide

    Learn about consumer rights.

  • Tenant Screening Report Sign Not Posted

    Report a residential rental agency that does not post a tenant screening report sign.

  • Ticket Seller Complaint

    Make a complaint about someone selling tickets in a public space.

  • Tobacco Product Sale Complaint

    Report a business selling flavored tobacco products.

  • Tour Guide or Bus Complaint

    Make a complaint about a tour guide or bus.

  • Tow Truck Complaint

    Make a complaint about a tow truck driver or company.

  • Towing Guide

    Learn about private towing services.

  • Toy Gun Sale

    Report a business that sells toy or fake guns that are not brightly colored.

  • Trans Fat

    Learn about trans fat rules for restaurants and other food service establishments, or report an establishment using trans fat.

  • Travel Agency Complaint

    Make a complaint about a travel agency.

  • Unlicensed Business

    Report a business operating without a license.

  • Unlicensed Contractor

    Report work done by an unlicensed plumber, electrician, or contractor.

  • Unsafe Product

    Learn about or report the sale of pesticides or other unsafe products.

  • Used Car Guide

    Get consumer information about shopping for secondhand vehicles.

  • Used Goods Dealer Complaint

    Make a complaint about a business that buys or sells used items.

  • Used Gun Dealer Complaint

    Make a complaint about a business that buys or sells secondhand firearms.

  • Vehicle Auction

    Learn about surplus auto and seized vehicle auctions.

  • Vendor Complaint

    Make a complaint about a vendor operating on City streets or sidewalks or at a street fair.

  • Water Meter Inspector Check

    Check that someone claiming to be a water meter inspector works for the Department of Environmental Protection (DEP).

  • Welder Complaint

    Report a problem with a licensed welder.

  • X-Ray Machine Complaint

    Report a problem with an X-ray machine.

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