You can file a complaint about a dry cleaner in New York City that:
- Damages your clothing
- Refuses to give you a refund
- Fails to deliver goods or services
- Charges different prices for men and women for the same service.
The Department of Consumer Affairs can also direct you to the proper authorities if a dry cleaner closes down without returning your clothing. The City does not license dry cleaners and cannot force closed dry cleaner businesses to return your clothing.
What Happens Next
If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.