The Department of Consumer and Worker Protection (DCWP) entered into a settlement agreement with AT&T Mobility LLC (AT&T) for alleged violations of NYC’s Consumer Protection Law.
As part of the settlement, AT&T paid consumers more than $15,000 in refunds already. If you didn’t receive a refund but believe you are eligible, you can file a claim.
Eligibility
You may be eligible for a refund if you are a New York City resident and AT&T:
- Charged a restocking fee when you returned a phone or accessory you bought on AT&T’s website between May 21, 2020 and May 2, 2023;
- Didn’t give you credit when you returned a phone or traded in a phone between January 1, 2019 and May 2, 2023 because of AT&T’s incorrectly addressed shipping label;
- Didn’t honor a trade-in promotion (e.g., monthly bill credits or a promotional card to use for accessories or a bill payment) between January 1, 2019 and May 2, 2023; and/or
- Didn’t give you credit for the trade-in value of your original used phone after you returned a new phone you bought as part of a trade-in promotion between January 1, 2019 and May 2, 2023.
The deadline to submit a claim is May 17, 2024.
File a claim.
