You can file a complaint about businesses in New York City that sell electronic equipment such as:

  • Telephones (including the T-Mobile lawsuit)
  • Audio
  • Video
  • Photographic
  • Computers
  • Other electronic equipment

You can also file a complaint about online businesses that sell electronics.

The NYC Department of Consumer and Worker Protection (DCWP) settled the lawsuit against T-Mobile, MetroPCS, and several Metro by T-Mobile dealers.

As part of the settlement, T-Mobile agreed to pay $100,000 to a claims fund for eligible consumers. DCWP will administer the fund.

You can file a claim if, on or after September 5, 2016, a MetroPCS or Metro by T-Mobile store in New York City:

  • Sold you a used phone as new,
  • Overcharged you, OR
  • Refused to accept a valid return within 30 days of your purchase (between September 5, 2016 and October 31, 2019)

If you have more than one claim, submit each claim separately.

The deadline to file a claim is June 23, 2022.

File a claim.

The Department of Consumer and Worker Protection does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Online

Learn how to file a complaint for a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2449
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 231-2400
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM