You can file a complaint about sightseeing guides or buses, including "duck boats" that give paid tours in New York City. Complaints can include missing or defective headphones.

The Department of Consumer Affairs (DCA) does not accept complaints about:

  • Bus routes
  • Traffic violations

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

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Learn how to file a complaint for a business outside of NYC.

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