You can file a complaint about sightseeing guides or buses, including "duck boats" that give paid tours in New York City. Complaints can include missing or defective headphones.
The Department of Consumer Affairs (DCA) does not accept complaints about:
- Bus routes
- Traffic violations
What Happens Next
If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.