Electric Space Heater Sale Complaint

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An electric space heater is a portable device you plug into an outlet to warm a room. In New York City, it is illegal to sell these devices without required safety features or disclosures on the package.

To prevent fires, an electric space heater must:

  • Have a thermostat to control the temperature
  • Shut off automatically if it tips over or gets too hot
  • Be listed and labeled by a nationally recognized testing laboratory or other approved organization

Information about these safety features must be on the package.

You can report a person or business that sells electric space heaters that do not meet these requirements.

By Email

Email your complaint to consumers@dcwp.nyc.gov. Please be as specific as possible.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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