You can file a complaint about pedicab businesses and drivers in New York City, including:
- Unlicensed activity
- Missing safety equipment on pedicabs (required safety equipment includes working headlights, taillights, and turn lights, secure passenger seat belts for no more than 3 passengers, and an audible signaling device)
- Missing rate information for pedicab services
- Overcharging for services
- False advertising
- Missing pedicab registration plate (sticker)
- Missing seal on timer
- Missing complaint sign
- Failure to give Pedicab Information Card (receipt)
The Department of Consumer Affairs (DCA) inspects pedicabs and pedicab timers.
After an inspection, DCA:
- Puts a registration plate on the pedicab to show it passed inspection and is legal to operate
- Puts a seal on the timer to show it passed inspection
The required complaint sign must include the business' name, license number, telephone number, and pedicab registration number.
DCA does not take complaints about traffic violations.
What Happens Next
To receive follow up on your request, you must provide your address. The Department of Consumer and Worker Protection (DCWP) will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.
DCWP will consider your complaint a tip if you do not provide your address.