You can file a complaint about pedicab businesses and drivers in New York City, including: 

  • Unlicensed activity 
  • Missing safety equipment on pedicabs (required safety equipment includes working headlights, taillights, and turn lights, secure passenger seat belts for no more than 3 passengers, and an audible signaling device) 
  • Missing rate information for pedicab services 
  • Overcharging for services 
  • False advertising 
  • Missing pedicab registration plate (sticker) 
  • Missing seal on timer 
  • Missing complaint sign 
  • Failure to give Pedicab Information Card (receipt) 

The Department of Consumer Affairs (DCA) inspects pedicabs and pedicab timers.

After an inspection, DCA: 

  • Puts a registration plate on the pedicab to show it passed inspection and is legal to operate 
  • Puts a seal on the timer to show it passed inspection 

The required complaint sign must include the business' name, license number, telephone number, and pedicab registration number. 

DCA does not take complaints about traffic violations.

What Happens Next

To receive follow up on your request, you must provide your address. The Agency will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.

The Agency will consider your complaint a tip if you do not provide your address.

The Department of Consumer and Worker Protection does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.


Learn how to file a complaint for a business outside of NYC.

By Phone

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  Was this information helpful?   Yes    No