You can file a complaint about a business that collects debts owed to another person or agency, including non-governmental child support collections. Debt collectors must inform consumers about whether any language access services are available.

You can report a debt collector for:

  • False or misleading advertising
  • Contract or billing disputes
  • Nondisclosure of fees or surcharges
  • Harassment
  • Failure to post or provide available language assistance services
  • Unlicensed activity

To file a complaint, you must live in New York City. The business can be located outside of the City.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

If you don't know the business's name, address, or other location details, you can get help by phone.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

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