You can file a complaint about a business that collects debts owed to another person or agency, including non-governmental child support collections. Debt collectors must inform consumers about whether any language access services are available.

You can report a debt collector for:

  • False or misleading advertising
  • Contract or billing disputes
  • Nondisclosure of fees or surcharges
  • Harassment
  • Failure to post or provide available language assistance services
  • Unlicensed activity

To file a complaint, you must live in New York City. The business can be located outside of the City.

What Happens Next

To receive follow up on your request, you must provide your address. The Department of Consumer and Worker Protection (DCWP) will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.

DCWP will consider your complaint a tip if you do not provide your address.

If you don't know the business's name, address, or other location details, you can get help by phone.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

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