You can report a problem with a commercial car wash to the Department of Consumer and Worker Protection (DCWP) for:

• Overcharging
• False advertising
• Exchange, refund, or return issues
• Operating without a license (fixed location car washes only)
• Receipt not given or incomplete

DCWP doesn't accept complaints about water quality of a car washing business.

Report a problem with a commerical car wash:

False or Misleading Advertising

Cars Parked on Sidewalk or Street

Cash Payment Not Accepted

License or Complaint Sign Not Displayed

Overcharge

Receipt Inaccurate, Incomplete, or Not Given

Refund or Return Policy Not Posted

Refund, Return, or Exchange Refused

Unlicensed

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.