Call 911 to report reckless driving in progress.
You can make a complaint about a car service driver or a car service company.
Car services include limousines, ambulettes, black cabs, and cars from app-based companies such as Lyft and Uber.
Car Seats and Seat Belts
As of November 1, 2017, the New York State Vehicle and Traffic Law (VTL) requires all drivers of taxicabs and for-hire vehicles (FHVs) to wear a seat belt while driving. The law also requires that front seat passengers above the age of 16 wear a seat belt.
If you are riding with a child, you are encouraged to bring your own car seat. The driver must allow you to install your car seat.
The meter cannot be placed into recording position until the passengers are safely seated in the cab. Upon reaching the destination, the meter must be placed in the non-recording position.
Wheelchair Accessible Car Services
All livery, black car, luxury limousine, and app-based dispatchers are required to provide wheelchair-accessible service to people with disabilities when requested, at an equivalent price and service level as non-wheelchair-accessible transportation. This includes app-based companies such as Uber, Lyft, and Via.
Animals in Taxi or Car Service Vehicle
A taxicab or car service driver may refuse service to a person with an animal that is not properly or adequately secured in a kennel case or another suitable container. Animals accompanying people with disabilities do not require a container.