You can file a complaint about a business in New York City that:
- Refuse exchanges, refunds, or returns
- Fail to post a sign with their exchange, refund, or return policy
A business must post its refund policy at each register, point of sale, or at each entrance.
Businesses must give refunds on unused, undamaged goods within 30 days of purchase if they fail to post a refund policy.
Report a exchange, refund, or return problem with a/n:
What Happens Next
If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.