The “Click to Cancel” rule allows you to file a complaint against a business that makes it difficult to cancel subscriptions. The rule went into effect on October 1, 2026.
Under the “Click to Cancel” rule, businesses that offer subscriptions:
- Must clearly explain subscription terms
- Must clearly disclose your rights when buying or cancelling subscriptions
- Must provide you with a straightforward cancellation process in the same method as sign up
- Cannot ask that you pay to ship them things they gave you for free
The Department of Consumer and Worker Protection (DCWP) enforces the "Click to Cancel" rule.
Online
Report a problem with a subscription.
By Mail
Download a complaint form.
What Happens Next
If you don't include your address or email with your service request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
