Call 911
Call 911 if there is an emergency or life threating issue due to a power outage such as downed power lines, person trapped in an elevator, or electrically powered medical equipment.

Need something else?

You can report a power outage, blackout, or file a power outage claim to be reimbursed for spoiled food.

You can make a complaint about having no power in a residential building.

Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent. If you live in a co-op or condo, you should first report apartment maintenance issues to the owner, management company, or board before filing a complaint with HPD.

What Happens Next

The Department of Housing, Preservation and Development (HPD) investigates maintenance complaints and tickets owners who break the law.

Learn more about HPD complaints and inspections.

Additional Assistance

There is additional support available for tenants in rent-controlled or rent-stabilized apartments. To learn more, go to the Rent Regulated Apartments page.

For more information about residential property maintenance requirements and tenant rights and responsibilities, use the Housing Rules for Owners and Tenants page.

Copies of maintenance complaints are available for both Tenants and Landlords.For additional questions about a complaint or to get copies of complaints, go to the HPD Building Information and Code Enforcement Borough Service Center page.

Housing Court

If you made a complaint and your landlord didn't fix the problem, you can take legal action in Housing Court. Document all contact with your landlord and HPD about the conditions in your apartment so you can use it in court.

To learn more about Housing Court, go to the Housing Court for Tenants and Landlords page.

You can report a power outage or blackout affecting one or more buildings in any part of New York City, except the Rockaways, to Con Edison.

Report a power outage or blackout:

Online

Report a power outage in any part of New York City except the Rockaways to Con Edison.

By Phone

  • Agency: Con Edison
  • Phone Number: (800) 752-6633
  • Business Hours: 24 Hours
  • Staff is available through the automated phone system at all times. Automated assistance is also available in Spanish. Most languages are available through staff.

If you had food or medicine that spoiled during a power outage, you can file a claim with Con Edison to be reimbursed for the lost goods.

You must submit a claim within 30 days of the power outage. You may only file a claim with Con Edison if your power was out for more than 12 hours in a 24 hour period.

If the power outage was caused by conditions such as a storm, flooding, or vandalism, then Con Edison cannot provide reimbursement.

Residential Claims

Residential customers may file claims of up to $500 for actual losses of spoiled food.  All claims must include an itemized list. For claims over $220, you must also provide evidence such as receipts or photographs along with the itemized list.

Residential customers may file claims of any amount for actual losses of spoiled prescription medicine. For these claims you must include an itemized list AND evidence, such as pharmacy receipts or prescription labels.

Commercial Claims

Commercial customers may file claims of up to $9,900 for actual losses of perishable merchandise. You must itemize all claims and provide evidence such as receipts or invoices.

Learn more about filing a claim with Con Edison or get claim forms.

The claims form can be submitted:

By Email

Email completed form to NewClaims@conEd.com

By Fax

Fax the completed form to (212) 979-1278

By Mail

Con Edison Claims Department
PO Box 801 
New York, NY 10276

By Phone

For additional assistance.

  • Agency: Con Edison
  • Phone Number: (800) 752-6633
  • Business Hours: 24 Hours
  • Staff is available through the automated phone system at all times. Automated assistance is also available in Spanish. Most languages are available through staff.

PSEG Long Island accepts reports of power outages or blackouts affecting one or more buildings in the Rockaways.

Report a power outage or blackout in the Rockaways:

Online

Report a power outage in the Rockaways to PSEG Long Island.

By Phone

  • Agency: Public Service Enterprise Group (PSEG)
  • Division: Public Service Enterprise Group (PSEG) Long Island
  • Phone Number: (800) 490-0025
  • Business Hours: Mon - Fri: 8:00 AM - 8:00 PM
  • Staff is available through the automated phone system during business hours for general questions and at all times for emergencies.