You can file a complaint about a business in New York City that gives you an incomplete, incorrect, or illegal receipt. 

Businesses must give you a receipt for purchases over $20. For purchases between $5 and $20, businesses must give you a receipt if you request it. 

Receipts must show: 

  • Business name and address plus "Department of Consumer Affairs" and license number if the business is licensed by DCA 
  • Amount of money paid for each item 
  • Total amount paid, including a separate line for any tax 
  • Date of the purchase 
  • Make and model of any electronic purchase that costs more than $100 

Receipts cannot show: 

  • A credit card's expiration date or more than its last five digits 

You need a receipt to file a complaint with DCA.

Report an incomplete, incorrect, or illegal Receipt given to you by a/n:

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Online

Learn how to file a complaint for a business outside of NYC.

By Phone

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2449
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 231-2400
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM