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Some student loan borrowers have reported receiving fraudulent calls or messages. The callers or messages make false claims about loan forgiveness or offer help for a fee.

If you’ve received a fraudulent message or if you believe you’ve been scammed, you can report it.

If you have a loan through the federal government, you can report scams to the U.S. Department of Education.

Online

Submit a complaint.

By Phone

  • Agency: United States Department of Education
  • Division: Federal Student Aid Information Center
  • Phone Number: (800) 433-3243
  • Business Hours: Monday - Friday: 8 AM - 10 PM; Saturday: 11 AM - 5 PM

If you have a loan made by a private lender, such as a bank or credit union, report scams to the Federal Trade Commission.

Online

Submit a complaint.

By Phone

  • Agency: Federal Trade Commission
  • Division: Consumer Response Hotline
  • Phone Number: (877) 382-4357
  • Business Hours: Monday - Friday: 9 AM - 5 PM
  • Staff is available through the automated phone system during business hours.

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