You can report a ticket seller that:

  • Is unlicensed
  • Uses aggressive sales tactics
  • Does not disclose fees or surcharges
  • Refuses a refund, exchange, or return
  • Misrepresents a seat’s location or quality
  • Does not display a DCWP license and complaint sign

You can file a complaint about someone selling tickets: 

  • In a public space in the City
  • Online for events in the City

If the ticket seller is licensed, please include their Department of Consumer and Worker Protection (DCWP) license number. Include any information about the company whose tickets are being sold.

If you bought a ticket, please provide any information you have about it.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

In New York City, it’s illegal to advertise the cost of a ticket without disclosing the full price, including all fees, if you are a: 

  • Place of entertainment
  • Online platform ticket seller
  • Third-party ticket seller (including a seller in a public space)

A place of entertainment is a place that charges an entry fee for a performance, concert, or athletic game or contest. 

This includes a: 

  • Theater
  • Stadium
  • Arena
  • Racetrack
  • Museum
  • Amusement park 

You can file a complaint when a total ticket price is more than the advertised price.

By Email

Email your complaint to Please be as specific as possible.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

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