You can report a ticket seller that:

  • Is unlicensed
  • Uses aggressive sales tactics
  • Does not disclose fees or surcharges
  • Refuses a refund, exchange, or return
  • Misrepresents a seat’s location or quality
  • Does not display a DCWP license and complaint sign

You can file a complaint about someone selling tickets: 

  • In a public space in the City
  • Online for events in the City

If the ticket seller is licensed, please include their Department of Consumer and Worker Protection (DCWP) license number. Include any information about the company whose tickets are being sold.

If you bought a ticket, please provide any information you have about it.

What Happens Next

To receive follow up on your request, you must provide your address. The Department of Consumer and Worker Protection (DCWP) will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.

DCWP will consider your complaint a tip if you do not provide your address.

In New York City, it’s illegal to advertise the cost of a ticket without disclosing the full price, including all fees, if you are a: 

  • Place of entertainment
  • Online platform ticket seller
  • Third-party ticket seller (including a seller in a public space)

A place of entertainment is a place that charges an entry fee for a performance, concert, or athletic game or contest. 

This includes a: 

  • Theater
  • Stadium
  • Arena
  • Racetrack
  • Museum
  • Amusement park 

You can file a complaint when a total ticket price is more than the advertised price.

By Email

Email your complaint to consumers@dcwp.nyc.gov. Please be as specific as possible about the problem.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

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