Businesses must clearly provide limitations and conditions of advertised offers in print, television, or radio advertisements.
- Any free offer that carries conditions, such as "free with $20 purchase," must give the terms clearly.
- Food stores advertising specials must have a supply of the items readily available. Stores must clearly post any limitations.
- Meat advertised as A-1, Top Grade, U.S. Finest, or another private grade must also include the official USDA grade or a statement saying the meat has not been graded.
- When an advertisement states or implies a price range for a set of items or services, it must print the highest and lowest prices in the same size text.
- If a business calls an item "limited," all ads must clearly state the number of items produced or how long the business will sell the item.
- Any business selling new products for more than the manufacturer's suggested retail price must clearly post both the selling price and the list price.
You can file a complaint about a business in New York City that:
- Make false claims
- Advertise products that are not available
- Misrepresent items or services in any way
You must provide a copy of the misleading or deceptive advertisement.
Report misleading or deceptive advertising by a/n:
What Happens Next
To receive follow up on your request, you must provide your address. The Department of Consumer and Worker Protection (DCWP) will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.
DCWP will consider your complaint a tip if you do not provide your address.