You can file a complaint about contract and quality-of-work disputes with a home improvement contractor. You must live in the City, but the business may be located outside of New York City.
City law regulates:
- Anyone who performs construction, repair, remodeling, or other home improvement work costing more than $200 in the City.
- Home improvement work performed on:
- Private residences
- Residential buildings with 4 or fewer units
- Condominium units, co-op units, and rented apartments in buildings of any size
The Department of Consumer Affairs (DCA) does not accept complaints from businesses against contractors. Learn how to file a business-to-business complaint on the Business Complaint Against Another Business page.
A sample Home Improvement Contract is included in application packets for Home Improvement Contractor and Home Improvement Salesperson licenses. You can either request the license application packet or download the sample at DCA's website.
What Happens Next
To receive follow up on your request, you must provide your address. The Department of Consumer and Worker Protection (DCWP) will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.
DCWP will consider your complaint a tip if you do not provide your address.
