Need something else?

You can report stores in New York City that leave their doors or windows open when air conditioning is running. 

You can also report a chain store that does not post the Air Conditioning Law Sign on its front doors.

The City's air conditioning law does not apply to:

  • Doors and windows that are open to serve food and beverages
  • Doors and windows that are open during the delivery and shipping of goods

The City doesn’t accept complaints about commercial buildings without air conditioning.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

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