Need something else?

You can report stores in New York City that leave their doors or windows open when air conditioning is running. 

You can also report a chain store that does not post the Air Conditioning Law Sign on its front doors.

The City's air conditioning law does not apply to:

  • Doors and windows that are open to serve food and beverages
  • Doors and windows that are open during the delivery and shipping of goods

The City doesn’t accept complaints about commercial buildings without air conditioning.

What Happens Next

To receive follow up on your request, you must provide your address. The Department of Consumer and Worker Protection (DCWP) will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.

DCWP will consider your complaint a tip if you do not provide your address.

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