Need something else?

You can report stores in New York City that leave their doors or windows open when air conditioning is running. 

You can also report a chain store that does not post the required sign for air conditioning complaints on its front doors.

The City's air conditioning law does not apply to:

  • Doors and windows that are open to serve food and beverages
  • Doors and windows that are open during the delivery and shipping of goods

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.