You can report a ticket seller that does not provide seating information for an event in New York City.
Ticket sellers for sporting or entertainment events must:
- Post a seating diagram or a sign stating a diagram is available
- Provide information on the ticket about the view if the seller offers obstructed-view seats
- Provide information about the number of seating levels in the event space, as well as the level of the customer's seat when the business sells tickets by telephone
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
