You can report a ticket seller that does not provide seating information for an event in New York City.

Ticket sellers for sporting or entertainment events must:

  • Post a seating diagram or a sign stating a diagram is available
  • Provide information on the ticket about the view if the seller offers obstructed-view seats
  • Provide information about the number of seating levels in the event space, as well as the level of the customer's seat when the business sells tickets by telephone

What Happens Next

If you didn't provide your address or email with your Service Request, you will not receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you provided your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provided your email address, you will get the form by email instead. Check your spam folder if you don't see it in your inbox.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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