The New York City Department of Finance accepts complaints about merchants charging the wrong amount of sales tax.
You may apply for a refund of incorrectly charged sales tax by filling out Form AU-11: Application for Credit or Refund of Sales or Use Tax.
Send the form to the New York State Department of Taxation and Finance at the address listed on the form, along with a copy of the sales receipt showing the sales tax you paid.
You can download a copy of Form AU-11 online or request one by phone.
Get a copy of Form AU-11.
- Agency: New York State Department of Taxation and Finance
- Division: New York State Tax Information Center
- Phone Number: (518) 485-2889
- Business Hours: Monday - Friday: 8 AM - 5 PM