You can report a problem with a scale used by an airline or airline safety.

You can report a scale used by an airline that is inaccurate or broken. You can also report scales with a missing or expired inspection seal.

What Happens Next

To receive follow up on your request, you must provide your address. The Department of Consumer and Worker Protection (DCWP) will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.

DCWP will consider your complaint a tip if you do not provide your address.

You can report an airline safety problem.


Report an airline safety problem.

By Mail

Federal Aviation Administration Office of Audit and Evaluation
800 Independence Avenue
S.W. Washington, D.C. 20591
Attn: AAE-300, Room 911

By Phone

  • Agency: Federal Aviation Administration
  • Phone Number: (800) 255-1111
  • Business Hours: Monday - Friday: 8 AM - 4 PM
  • Staff is available through the automated phone system during business hours.

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