Rat or Mouse Complaint

Report rats or mice in a restaurant or other place where food is served.

To report rats, mice, or droppings in food, go to the Food Safety Complaint page.

You can report rats or mice or their droppings in places where food is sold, processed, or stored.

This includes retailers such as:

Grocery stores
Markets
Bodegas or convenience stores
Beverage stores

Online

Report rats or mice at a food retailer, processor, or warehouse.

By Phone

Agency: New York State Department of Agriculture and Markets
Phone Number: (718) 722-2876
Business Hours: Monday - Friday: 9 AM - 5 PM

You can report rats or mice on public transit.

MTA Subway, Bus, or Rail

Online

Report rats or mice at an MTA location.

By Phone

Agency: New York State Department of Transportation
Division: 511NY
Phone Number: 511
Business Hours: 24 hours, 7 days a week
Staff is available through the automated phone system during business hours. Call volume is often high. If you don't get through, call back later.

Property owners are responsible for keeping their properties clean and free of pests.

Note: to report New York City Housing Authority (NYCHA) property, go to the NYCHA Public Housing Maintenance Complaint page instead.

Mice Indoors

You can report mice conditions inside a residential apartment building to the Department of Housing Preservation and Development (HPD).

You must provide your contact information.

Inside an Apartment

Inside an apartment.

In Public Area of a Building

Inside a public area.

Mice Outside

The NYC Health Department accepts complaints for outside the building.

Report mice or conditions that might attract them outside a building.

Rats

You can report rats or conditions that might attract them on a residential property to the NYC Health Department.

Report rats or conditions that might attract them.

NYCHA Public Housing

To report rats, mice, or conditions that might attract them in New York City Housing Authority (NYCHA) public housing, go to the NYCHA Public Housing Maintenance Complaint page.

Report rats or mice in a street tree bed.

Report rats or mice in a park, or conditions that might attract them.

You can report rats or mice in a public school, or conditions that might attract them.

Agency: Department of Education
Division: Division of School Facilities
Phone Number: (718) 233-8515
Business Hours: 24 hours, 7 days a week
Agents are available during business hours and on public school holidays.

Vacant Building

You can report rats or mice in an unoccupied building.

Report a dirty vacant lot with rats, mice, or conditions that may attract them.

What Happens Next

The Department of Sanitation (DSNY) will inspect the lot. If the lot needs cleaning, DSNY will research the ownership of the property.

Then the NYC Health Department will give the owner a deadline to clean it. If the owner fails to meet the deadline, DSNY may clean the lot and charge the owner.

Vacant Lot Without Trash or Debris

You can report rats or mice in vacant lots that don’t contain trash or debris to the NYC Health Department.

Report a vacant lot with rats or mice.

You can report rats or mice on non-residential property to the NYC Health Department, such as:

Office buildings
Day cares or nurseries
Hospitals
Government property
Parking lots or garages

Report rats, mice, or conditions that might attract them.

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Knowledge Article

IP Address

Rat or Mouse Complaint

Food Establishment or Vendor

Food Retailer, Processor, or Warehouse

Subway, Bus, or Train Station

Residential Property

Street Tree Beds

Park

School

Vacant Building or Lot

Other Non-Residential Property

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