Storage Warehouse Complaint

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You can file a complaint about businesses that store goods for a fee in New York City. 

The Department of Consumer and Worker Protection (DCWP) does not accept complaints about self-storage or mini-storage facilities.

What Happens Next

To receive follow up on your request, you must provide your address. The Department of Consumer and Worker Protection (DCWP) will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.

DCWP will consider your complaint a tip if you do not provide your address.

DCWP filed a lawsuit in New York County Supreme Court against Dorm2Dorm LLC, a moving and storage company that targets New York City area college students.

DCWP’s complaint charges that Dorm2Dorm:

  • Failed to provide the services consumers paid for;
  • Made late pickups and deliveries; 
  • Misplaced possessions; 
  • Damaged possessions; and 
  • Deceived consumers with false promises of a 25% "instant rebate."

If you used Dorm2Dorm and believe the company deceived you, you can file a complaint with DCWP.

DCWP’s lawsuit seeks restitution for consumers.

The Department of Consumer and Worker Protection does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Online

Learn how to file a complaint for a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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