Storage Warehouse Complaint

Report a problem with a storage warehouse.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

The New York County Supreme Court ordered Dorm2Dorm LLC, a moving and storage company that targets New York City area college students, to pay civil penalties and consumer restitution, and cease operating illegally.

DCWP’s complaint charges that Dorm2Dorm:

Failed to provide the services consumers paid for;
Made late pickups and deliveries;
Misplaced possessions;
Damaged possessions; and
Deceived consumers with false promises of a 25% "instant rebate."

If you used Dorm2Dorm and believe the company deceived you, you can file a complaint with DCWP to seek restitution.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

Agency: Nassau County Consumer Affairs
Phone Number: (516) 571-2600
Business Hours: Monday - Friday: 9 AM - 5 PM

Agency: Suffolk County Consumer Affairs
Phone Number: (631) 853-4600
Business Hours: Monday - Friday: 9 AM - 5 PM

Agency: Westchester County Department of Consumer Protection
Phone Number: (914) 995-2155
Business Hours: Monday - Friday: 9 AM - 5 PM

Agency: New Jersey Division of Consumer Affairs
Phone Number: (973) 504-6200
Business Hours: Monday - Friday: 9 AM - 5 PM

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Knowledge Article

IP Address

Storage Warehouse Complaint

Report a problem with a storage warehouse.

Dorm2Dorm Lawsuit

Rude Employee

Business Outside of NYC

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