You can file a complaint about businesses that store goods for a fee in New York City. 

The Department of Consumer and Worker Protection (DCWP) does not accept complaints about self-storage or mini-storage facilities.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

DCWP filed a lawsuit in New York County Supreme Court against Dorm2Dorm LLC, a moving and storage company that targets New York City area college students.

DCWP’s complaint charges that Dorm2Dorm:

  • Failed to provide the services consumers paid for;
  • Made late pickups and deliveries; 
  • Misplaced possessions; 
  • Damaged possessions; and 
  • Deceived consumers with false promises of a 25% "instant rebate."

If you used Dorm2Dorm and believe the company deceived you, you can file a complaint with DCWP.

DCWP’s lawsuit seeks restitution for consumers.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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