Need something else?

  • Affordable Connectivity Program for information about the Federal program that helps low-income households pay for broadband service and internet connected devices

You can make a complaint about online services and activity, including:

  • Internet providers not providing services
  • Disputes with online businesses
  • Suspicious emails, websites, or online activity


Report a problem with online services.

By Phone

  • Agency: New York State Attorney General
  • Division: New York State Attorney General Local Office
  • Phone Number: (212) 416-8000
  • Business Hours: Monday - Friday: 9 AM - 5 PM

In 2020, the Department of Consumer and Worker Protection announced a permanent price gouging rule under the City’s Consumer Protection Law. The rule makes price gouging illegal for any product essential to health, safety, or welfare during a declared state of emergency in the City of New York.

Examples include:

  • Staple food items (milk, bread, eggs)
  • Emergency supplies (water, flashlights, batteries)
  • Diagnostic products and services (test kits, thermometers)
  • Disinfectants (wipes, liquids, sprays)
  • Face masks
  • Gloves
  • Hand sanitizer
  • Medicines
  • Paper towels
  • Rubbing alcohol
  • Soap
  • Gasoline

It is illegal to increase the prices of these types of goods and services by 10% or more.

If you think a store, including an online business or a street vendor, excessively increased the price of these items beginning in June 2020, you can file an overcharge complaint with the City.

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