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New City laws require many food delivery apps to have a license and establish rights for consumers, delivery workers, and restaurants.

Visit nyc.gov/DeliveryApps for more information about rights.

The City accepts complaints from consumers, delivery workers, and restaurants.

Consumers who use food delivery apps have new rights:

  • Apps must tell you that they collect your data and may share it with restaurants unless you opt out.
  • Apps must allow you to opt out of having your data shared with a restaurant.
  • Apps must tell you how much delivery workers get paid from a tip, in what form, and when.

If you do not opt out from apps sharing your data with restaurants, you have rights:

  • Restaurants must let you withdraw consent and delete your data on request.
  • Restaurants cannot sell, rent, or disclose your data without your consent.

Learn more about consumer rights.

You can file a complaint about:

  • Unlicensed apps
  • Apps that do not provide required disclosures
  • Restaurants that misuse your data

By Email

Email your complaint to consumers@dcwp.nyc.gov. Please be as specific as possible about the problem.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

Workers who make restaurant deliveries for licensed apps (apps that take customer orders directly) have new rights:

  • Apps must tell you how much the customer tips for each delivery.
  • Apps must tell you your total pay and tips for the previous day.
  • You may have better access to restaurant bathrooms when you pick up orders.

Workers who make restaurant deliveries for any app have new rights:

  • You have more control over your deliveries, including setting limits on how far you will go from restaurants and which bridges or tunnels you will use.
  • Apps must tell you route details before you accept a delivery.
  • Apps must pay you at least once a week.
  • Apps must give you a free insulated food delivery bag after 6 deliveries.

Additional rights will take effect on January 1, 2023.

Learn more about worker rights.

If you are a delivery worker, you can file a complaint if your rights are violated.

By Email

Email your complaint to OLPS@dcwp.nyc.gov. Please be as specific as possible about the problem.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

Restaurants that use licensed apps (apps that take customer orders directly for delivery) have new rights:

  • Apps must have a written agreement with your restaurant to list it on the app.
  • Apps that list or link to a phone number for your restaurant must include your direct phone number.
  • Apps must make clear to consumers that any additional listed phone number is for the app and confirm any fees to use numbers to place orders.
  • Apps must give your restaurant consumer data if you request it.
  • Apps cannot charge your restaurant for phone orders that do not end with a sale.
  • Apps cannot charge your restaurant more than the fee caps.

Learn more about restaurant rights.

Restaurants can file a complaint about apps that are unlicensed or that violate these rights.

By Email

Email your complaint to consumers@dcwp.nyc.gov. Please be as specific as possible about the problem.

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

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