Need something else?

You can file a complaint about a:

  • Telephone bill
  • Local or long distance telephone company
  • Cell phone coverage
  • Cell phone service provider

You can make a complaint about a cell phone service provider or cell phone coverage.

For complaints about a cell phone handset or equipment, you should contact the store where you bought the items.

For complaints about deceptive business practices by stores that sell cell phones, visit the Electronics Store Complaint  page.

Online

Submit a phone complaint.

Learn about cell phone coverage.

By Phone

  • Agency: Federal Communications Commission
  • Phone Number: (888) 225-5322
  • Business Hours: Mon - Fri: 8:00 AM - 5:00 PM

Cell Phone Antenna or Tower Complaint

The City does not regulate or control cell phone towers or antennas on buildings.

The placement of antennas is a private matter between landlord and cell phone company.

Learn about potential radiation hazards from transmitters or cell phones.

You can make a complaint about incorrect or unexplained charges on your landline, cell phone, or wireline telephone bill.

Online

Submit a phone complaint.

By Phone

  • Agency: Federal Communications Commission
  • Phone Number: (888) 225-5322
  • Business Hours: Mon - Fri: 8:00 AM - 5:00 PM

You can make a complaint to the State about local and long distance telephone companies.

  • Agency: New York State Public Service Commission
  • Division: Department of Complaints
  • Phone Number: (800) 342-3377
  • Business Hours: Mon - Fri: 8:30 AM - 4:00 PM
  • Staff is available through the automated phone system during business hours.