Businesses that transmit or transfer money must be licensed and comply with New York State banking regulations. You can report a problem with money transmitters, including businesses that do not properly disclose their policies and fees. 

Online

File a complaint with the New York State Department of Financial Services.

By Phone

  • Agency: New York State Department of Financial Services
  • Division: Consumer Help Unit
  • Phone Number: (877) 226-5697
  • Business Hours: Mon - Fri: 9:00 AM - 5:00 PM