You can file sales or contract complaints against cell phone stores in New York City, including complaints about:

  • Purchase of a cell phone
  • False advertising related to the purchase of a cell phone
  • Contractual disputes
  • Unlicensed electronics store selling cell phones

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

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