You can file sales or contract complaints against cell phone stores in New York City, including complaints about:
- Purchase of a cell phone
- False advertising related to the purchase of a cell phone
- Contractual disputes
- Unlicensed electronics store selling cell phones
What Happens Next
To receive follow up on your request, you must provide your address. The Department of Consumer and Worker Protection (DCWP) will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.
DCWP will consider your complaint a tip if you do not provide your address.
