You can file sales or contract complaints against cell phone stores in New York City, including complaints about:

  • Purchase of a cell phone
  • False advertising related to the purchase of a cell phone (including the T-Mobile lawsuit)
  • Contractual disputes
  • Unlicensed electronics store selling cell phones

Coronavirus (COVID-19) Alert

Phone assistance is currently unavailable. Email consumers@dca.nyc.gov for assistance.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.