You can file sales or contract complaints against cell phone stores in New York City, including complaints about:

  • Purchase of a cell phone
  • False advertising related to the purchase of a cell phone (including the T-Mobile lawsuit)
  • Contractual disputes
  • Unlicensed electronics store selling cell phones

The NYC Department of Consumer and Worker Protection (DCWP) settled the lawsuit against T-Mobile, MetroPCS, and several Metro by T-Mobile dealers.

As part of the settlement, T-Mobile agreed to pay $100,000 to a claims fund for eligible consumers. DCWP will administer the fund.

You can file a claim if, on or after September 5, 2016, a MetroPCS or Metro by T-Mobile store in New York City:

  • Sold you a used phone as new,
  • Overcharged you, OR
  • Refused to accept a valid return within 30 days of your purchase (between September 5, 2016 and October 31, 2019)

If you have more than one claim, submit each claim separately.

The deadline to file a claim is June 23, 2022.

File a claim.

The Department of Consumer and Worker Protection does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

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