Car rental agencies must:
- Honor all reservations within one half hour after the reserved time at the reserved price, unless the agency told you that the reservation is not guaranteed.
- Post a sign with the Consumer Protection Law Rule regarding reservations that includes information about how to file a complaint.
- Give you a car that seats as many passengers and meets your needs, if the reserved car is unavailable.
You can file a complaint about a contract dispute with a car rental agency in New York City.
What Happens Next
If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.