Coronavirus (COVID-19) Alert

Protect yourself and others. All Taxi and Limousine Commission (TLC) drivers and passengers must wear a face covering. You can use a homemade mask, bandana, or a scarf.

Need something else?

You can report a problem with a yellow or green taxi driver or vehicle, including:

  • Using a cell phone while driving, even if it’s a hands-free headset
  • Overcharging or demanding tips
  • Refusing to accept a credit card, demanding an extra fee to use a card, or requesting that a card be swiped again after payment was confirmed
  • Not using E-Z Pass for tolls
  • Refusing to pick you up
  • Refusing your request to change how the radio, air conditioner, or heater is set
  • Unsafe driving
  • Route complaints
  • Being discourteous or rude
  • Not displaying a license, or displaying someone else's license
  • A dirty condition or bad odor in the vehicle, including cigarette smoke and body odor
  • Broken or missing air conditioner, heater, credit card machine, information screen, lights, windows, or seatbelts

What Happens Next

For the Taxi and Limousine Commission (TLC) to take action against a driver, you must participate in a hearing.

If you live in New York, New Jersey, or Connecticut, you may participate in person at 31-00 47th Avenue in Queens or by phone. If you live somewhere else, you may participate by phone.

If you decline a hearing, your complaint will be sent to the TLC, but no action will be taken against the driver.

Passenger information is not provided to a driver unless there are legal proceedings after a TLC hearing.

You can make a complaint that a taxi driver or taxi was not safe for a person with a disability.

Taxi drivers are trained to safely load, secure, and unload passengers who have disabilities. A Wheelchair Accessible Vehicle's equipment must be in working order.

You can make a complaint about:

  • Untrained drivers, including:
    • Inability, failure, or refusal to load, unload, or secure passengers, or doing so improperly
    • Not providing space or proximity to the curb or sidewalk for safe entry and exit of passengers
    • Improper or lack of use of ramp, securing, and any wheelchair accessible vehicle equipment
    • Failure to comply with reasonable passenger requests or provide curb-to-curb service
  • Broken or faulty Wheelchair Accessible Vehicle equipment
  • Injuries sustained by passengers with disabilities
  • Abandoning passengers with disabilities
  • Dropping passengers at incorrect location
  • Failure to comply with any reasonable passenger request including but not limited to, unloading personal belongings or mobility aids from the vehicle, retrieving a dropped item inside or directly outside the vehicle, assisting passenger to the sidewalk
  • Failure to provide curb-to-curb service
  • Other accessibility or safety related complaints about the vehicle or driver

You can make a safety or equipment complaint about a TLC taxi arranged by Access-A-Ride.

Access-A-Ride (AAR) takes service-related complaints from their customers. These complaints include a long wait for a TLC taxi that was arranged by Access-A-Ride. To make a complaint about Access-A-Ride service, visit the Access-A-Ride page.

The Taxi and Limousine Commission (TLC) takes complaints about safety and equipment issues for trips that were booked through Access-A-Ride, when AAR dispatched a TLC taxi.

You can make a complaint about:

  • Untrained drivers who fail to properly use the equipment in the taxi (for example, to secure a passenger who uses a wheelchair)
  • Broken or faulty Wheelchair Accessible Vehicle equipment
  • Injuries sustained by passengers with disabilities
  • Other safety or equipment complaints about the vehicle or driver

On November 1, 2020, a new seat belt law went into effect in New York State. All drivers and passengers must buckle up regardless of age or where they sit in the vehicle. Buckling up is required in personal cars and when riding in a taxi or for-hire vehicle (FHV), including on app-based trips. 

The penalty for a seat belt violation is a fine of up to $50 - and up to $100 and three points for the driver if a child under 16 is not properly buckled.

If you are riding with a child, you are encouraged to bring your own car seat. The driver must allow you to install your car seat.