You can report a problem with a pool or sauna.

Due to COVID-19 pool operators must limit the capacity of customers at indoor pools to 33% of the normal operating capacity.

Maintenance

You can make a complaint about unsanitary conditions or maintenance issues in a pool, whirlpool, or sauna located in a:

  • Health club
  • Hotel
  • Multiple dwelling
  • Private condominium

The Department of Health and Mental Hygiene usually does not accept complaints about these issues for pools at single-family homes.

Private Residence

You can make a complaint about unmaintained or unsanitary pools in the backyards of private homes during mosquito season if these pools are attracting mosquitoes. Mosquito season is April 1 to October 31.

The pool owners first and last name along with the owner’s phone number are required to file this complaint.

Water Quality

You can report swimming-related illnesses and unsanitary pool or spa pool water to the Department of Health and Mental Hygiene. Unsanitary water conditions may include contamination, sewage, or oil spills.

Missing or Inadequate Fence

You can report a pool with a missing or inadequate fence on commercial or residential property.

Missing Safety Equipment or Signs

You can report missing or broken safety equipment or signs at public and private pools, saunas, steam rooms, and spas to the Department of Health and Mental Hygiene.

Reports accepted include:

  • Missing or broken lifesaving equipment such as a rescue tubes, backboards, or first aid kits
  • Missing signs about occupancy limits and when swimming is allowed

Maintenance

You can make a complaint about the maintenance or cleanliness of public pools or their facilities.

Water Quality

You can report swimming-related illnesses and unsanitary pool or spa pool water to the Department of Health and Mental Hygiene. Unsanitary water conditions may include contamination, sewage, or oil spills.

Missing or Inadequate Fence

You can report a pool with a missing or inadequate fence on commercial or residential property.

Missing Safety Equipment or Signs

You can report missing or broken safety equipment or signs at public and private pools, saunas, steam rooms, and spas to the Department of Health and Mental Hygiene.

Reports accepted include:

  • Missing or broken lifesaving equipment such as a rescue tubes, backboards, or first aid kits
  • Missing signs about occupancy limits and when swimming is allowed