Businesses in the City that sell consumer goods and services must post a sign with their refund policy near the register where customers can easily read it.

The sign must explain all conditions or limitations on getting a refund or exchange such as whether the store charges restocking fees, requires a receipt, has time limits on returns, or gives refunds in cash, credit, or store credit only.

If no refund policy is posted, you can return any unused item within 30 days, and the business must give you the choice of cash or credit.

You can request a flyer from the Department of Consumer and Worker Protection (DCWP) that provides more information about New York City businesses and refund policies.


Get tips for shopping for goods.

By Mail

Call 311 or 212-NEW-YORK (212-639-9675) to request a paper copy.

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