You can file a complaint about people who offer tax preparation services in New York City.

Tax preparers must:

  • Post required signage, including Identification and Qualification sign, Fee Schedule (how they compute fees), Disclosures, and Consumer Bill of Rights sign
  • Give you the Consumer Bill of Rights Regarding Tax Preparers before beginning any discussions about tax preparation services
  • Sign every tax return
  • Give you a copy of your tax return
  • Give you an itemized receipt
  • Return all personal papers to you
  • Tell you if they will represent you if you get audited by the government

Tax preparers cannot:

  • Reveal any details of the return to any unauthorized person
  • Alter a tax return after you signed it

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.


Learn how to file a complaint for a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2449
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 231-2400
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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