Damaged or Defective Goods

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The United States Postal Service accepts complaints about damaged or defective goods from the U.S. Post Office.

Online

Contact the United States Postal Service (USPS).

By Phone

Agency: United States Postal Service
Division: United States Postal Service Hotline
Phone Number: (800) 275-8777
Business Hours: Monday - Friday: 8 AM - 8:30 PM; Saturday: 8 AM - 6 PM
Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Additional languages are available through a staff person.

The Department of Consumer Affairs does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer Affairs can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Online

Learn how to file a complaint for a business outside of NYC.

By Phone

Agency: Nassau County Consumer Affairs
Phone Number: (516) 571-2449
Business Hours: Monday - Friday: 9 AM - 5 PM

Agency: Suffolk County Consumer Affairs
Phone Number: (631) 231-2400
Business Hours: Monday - Friday: 9 AM - 5 PM

Agency: Westchester County Department of Consumer Protection
Phone Number: (914) 995-2155
Business Hours: Monday - Friday: 9 AM - 5 PM

Agency: New Jersey Division of Consumer Affairs
Phone Number: (973) 504-6200
Business Hours: Monday - Friday: 9 AM - 5 PM

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Knowledge Article

IP Address

Damaged or Defective Goods

Auction house or auctioneer

Car rental

Disabled device dealer

Door to door sales business

Electronics store

Employment agency

Furniture store

Gas station

Grocery store

Home improvement contractor

Laundry

Mail order

Retail store

Secondhand dealer

Storage warehouse

Street fair vendor

Used gun dealer

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Damaged or Defective Goods

Goods Damage or Defective from U.S. Post Office

Rude Employee Behavior

Business Outside of New York City

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