Damaged or Defective Goods

To receive follow up on your request, you must provide your address. The Department of Consumer and Worker Protection (DCWP) will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.

DCWP will consider your complaint a tip if you do not provide your address.

The United States Postal Service accepts complaints about damaged or defective goods from the U.S. Post Office.

Online

Contact the United States Postal Service (USPS).

By Phone

Agency: United States Postal Service
Division: United States Postal Service Hotline
Phone Number: (800) 275-8777
Business Hours: Monday - Friday: 8 AM - 8:30 PM; Saturday: 8 AM - 6 PM
Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Additional languages are available through a staff person.

The Department of Consumer and Worker Protection does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Online

Learn how to file a complaint for a business outside of NYC.

By Phone

Agency: Nassau County Consumer Affairs
Phone Number: (516) 571-2600
Business Hours: Monday - Friday: 9 AM - 5 PM

Agency: Suffolk County Consumer Affairs
Phone Number: (631) 853-4600
Business Hours: Monday - Friday: 9 AM - 5 PM

Agency: Westchester County Department of Consumer Protection
Phone Number: (914) 995-2155
Business Hours: Monday - Friday: 9 AM - 5 PM

Agency: New Jersey Division of Consumer Affairs
Phone Number: (973) 504-6200
Business Hours: Monday - Friday: 9 AM - 5 PM

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Knowledge Article

IP Address

Damaged or Defective Goods

Auction house or auctioneer

Disabled device dealer

Door-to-door sales business

Electronics store

Furniture store

Grocery store

Home improvement contractor

Mail order

Retail store

Secondhand dealer

Street fair vendor

Used gun dealer

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Damaged or Defective Goods

Goods Damaged or Defective from U.S. Post Office

Rude Employee Behavior

Business Outside of New York City

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