We're Your Bridge to City Government

Get quick, easy access to all New York City government services and information.

Report Issues

See a problem in your neighborhood? We accept over 500 Service Request types. From noise to dirty sidewalks, we got you covered.

Report Problems

Discover Services

Need to order a birth certificate, apply for SNAP, or check your trash collection schedule? We can help you navigate these and over 2,000 other City services and programs.

Browse Topics

Check Status

You can get the latest updates on your Service Requests.

Look Up Status

Find Sites

We can help you find sites in your community, like libraries, food providers, and clinics.

Search for Sites

311 vs. 911

NYC311 is for non-emergency City services. Call 911 for fire, police, or medical emergencies. This includes crimes in progress or hazardous conditions.

How Service Requests Work

A Service Request (SR) is your request for the City to provide a service or fix a problem. SRs can help you get a pothole fixed, the heat turned on in your apartment, or a refund on an overpaid parking ticket. We accept over 500 SR types.

Here are the steps in the SR process:

  • You file an SR with NYC311

    or use NYC311 Online to file an SR 24 hours a day, 7 days a week.

  • NYC311 sends the SR to the Agency

    As soon as the SR is submitted, we send it in real-time to the Agency responsible for resolving it. We’ll also give you an SR Number for tracking.

  • The Agency works on the SR

    Depending on SR type, the Agency may take several actions to resolve it. For example, they may make repairs, do an inspection, or issue a ticket. We’ll send you an update each time they take action.

  • The Agency closes the SR

    After the Agency addresses your complaint or request, they will close the SR with information about how they resolved it.

We’re Here to Help

Connect with City services your way.

Call 311

We’re here to answer your call 24 hours a day, 7 days a week, 365 days a year.

Call 311 or 212-NEW-YORK (212-639-9675) to connect with us:

  • Outside of New York City
  • Using a Voice over Internet Protocol (VoIP) provider
  • Using 711 or a teletypewriter (TTY) service
  • Using a Video Relay Service (VRS)

Visit nyc.gov/311

NYC311 Online is your digital front door to City information and services.

Browse services.

Text 311-692

Send a text to 311-692 24 hours a day, 7 days a week, 365 days a year.

Message and data rates may apply.

Download the NYC311 App

File and track Service Requests on the go using your smartphone or tablet.

Connect on Social Media

Message or follow us on our channels.

Language Access

NYC311 speaks your language!

Our call center can help you in over 175 languages and dialects when you ask to speak to an interpreter. You can also translate our website into more than 100 languages using the translation tool on the top right corner of each page.

Learn how to connect with us in your language.

Read our Language Access Plan.

For more information, contact:

NYC311 Language Access Coordinator
Michael Hutchinson
Finance and Contracts Director
(212) 504-4461

Assistance for People with Disabilities

NYC311 is committed to providing the best customer service to all New Yorkers. We work to make our services accessible to everyone, including people with disabilities.

If you need help accessing services through NYC311, just let us know.

Ask for a disability-related accommodation by:

NYC311 Feedback

At NYC311, we put our customers at the heart of everything we do. We’re always looking for ways to improve our services and deliver the best experience for you.

We’d love to hear about your experience with NYC311. Tell us how we did, what you love about NYC311, and where we can do better. Your feedback will help us provide outstanding customer service to all New Yorkers.

Give feedback to NYC311.

Our Story

One number uniting all New Yorkers

How do you bring services from over 200 agencies and non-profits to 8 million people speaking more than 175 languages, all while providing world-class customer service 24 hours a day, 7 days a week, 365 days a year?

This was the challenge our team faced when the project to launch the nation’s largest 311 system was announced.

A Revolution in Public Services

Brooklyn Bridge at sunrise

To take on this massive challenge, we had to make a simple, yet groundbreaking shift in how government views the public.

New Yorkers are more than just residents. They are our neighbors and live and work in diverse communities. But crucially, they are also customers. They deserve the best experience at each step of the process with government—the same as they would receive at a top private sector company.

We made it NYC311’s mission to provide that best service and make it easy for everyone to access resources that would allow them to live, work, learn, and thrive.

With this change in thinking and purpose, the hard work began.

One City, One Number

Together, our team:

  • Consolidated more than 40 existing helplines, representing 14 pages in the phone book
  • Helped City Agencies set service standards and time commitments to respond to requests
  • Created thousands of entries in our content database
  • Trained more than 100 representatives

Finally, at 12:01 AM, on March 9th, 2003, we received our first call—a complaint about a noisy party in Jackson Heights.

With one number uniting all New Yorkers, the days of fumbling through a phone book to figure out how to contact just the right person at the right City office were over.

Meeting the Times

For over 20 years, the story of NYC311 has been the story of New Yorkers—both our customers and our team serving them. It’s also a story of meeting the times.

Since our launch, we’ve expanded to multiple channels to meet our customers where they are. Our innovative, customer-driven culture has transformed the way government delivers services and has served as a model for cities around the world.

Through blizzards, blackouts, and a world-wide pandemic, we’ve remained a lifeline for New York City. And we’ll continue to be here for you 24 hours a day, 7 days a week, and 365 days a year.

Our Journey

We Take Our First Call


NYC311 Logo

A customer reports noise from a neighbor's party in Jackson Heights at 12:01 AM on March 9.

We Keep NYC Moving During a Transit Strike


We break our daily call record, handling more than 240,000 calls on December 20.

We Take Our 50 Millionth Call


A customer finds out how to start a day care center at 9:55 AM on June 20.

We Support New Yorkers During the Great Recession


We help customers impacted by the global financial crisis access social services.

We Launch NYC311 Online


Photo of a billboard on a building that reads '311 now online'

NYC311 Online provides web access to more than 3,000 services, starting March 24.

Visit us online

We Launch NYC311 Twitter


We reach our customers in a new way, starting with a tweet about barbecue rules on May 4.

Follow us

We Launch the NYC311 App


Photo of hands holding a phone displaying the NYC311 logo

Our app allows customers to file Service Requests on the go, starting October 23.

Download our app

We Take Our 100 Millionth Call


A customer reports an abandoned vehicle at 11:50 AM on May 9.

We Launch NYC311 Text


We answer questions for customers who text us at 311-692, starting May 4.

Learn more

We Are Honored by the United Nations


Photo of the hall inside the United Nations location in NYC

The UN presents us with the Public Service Award for Improving the Delivery of Services on June 23.

Learn more

We Weather Hurricane Sandy


We handle four times our daily call volume without interruption as the storm hits on October 29.

Read the after action report

We Celebrate Our 10th Anniversary


Graphic that reads '2003-2013 NYC311 celebrates 10 years' with illustration beneath

The Empire State Building goes yellow as we celebrate 158 million calls and turn 10 on March 11.

Read the press release

We Launch NYC311 Instagram


Photo of a cube object with each side reading 'NYC 311'

We introduce our six-sided mascot Cubert and a behind-the-scenes look, starting January 13.

Follow us

We Are a Lifeline During COVID-19


We ramp up service to get New Yorkers vital health services during the COVID-19 pandemic.

Read the article

We Have Our 500 Millionth Interaction


Our 500 millionth contact is from a Spanish-speaking caller seeking an IDNYC appointment on June 14.

Read the press release

We Celebrate Our 20th Anniversary


NYC311 20 Years of Service

We celebrate 20 years of serving New Yorkers on March 9. That's more than half a billion contacts!

Read the anniversary report

Join Our Team

Working at NYC311 is your opportunity to make a difference in the lives of New Yorkers every day.

NYC311 Call Center Representative smiling and seated at a computer wearing a headset

Become a Call Center Representative

The heart and soul of NYC311 are the people doing the talking, texting, and tweeting—our Call Center Representatives (CCRs).

There's no better gateway to a career in public service. As a CCR, you'll join an award-winning team of problem solvers dedicated to delivering outstanding customer service.

Each day, you will engage with New Yorkers and help them:

  • Navigate City services and programs
  • File Service Requests
  • Connect with City Agencies

As a City employee, you’ll enjoy:

  • Competitive salary
  • Paid holidays, annual leave, and sick leave
  • Health benefits with dental, vision, and drug coverage
  • Pension and retirement savings plans

How to Apply

Most jobs in New York City government are filled through civil service exams, including positions at NYC311. The CCR exam will test you on the skills and abilities you need to do the job.

The exam is offered regularly. If you pass, you’ll be put on a list with other candidates who passed and ranked in score order. Candidates will be contacted where there is an open position.

View the list of upcoming civil service exams.

Learn more about City government jobs.

Current City employees can use Employee Self Service (ESS) to view and apply for available positions. Click on Careers and search for “311.”

Diversity and EEO

NYC311 is as diverse as the New Yorkers we serve. We look for the best person for a job, no matter their race, gender, religion, sexuality, or physical ability. See more about this commitment in our Diversity and Equal Employment Opportunity Policy.

CUNY 311 Project

Are you a City University of New York (CUNY) student looking for a part-time position? Get best-in-class, skills-based customer service experience as a Student Call Taker.

You'll work with our permanent staff to respond to inquiries using state-of-the-art telephone and interactive computer systems.

Contact your campus career office for more information. You can also apply online.

Learn more about the CUNY 311 Project.

Explore Our Data

Gain insight into City service delivery and how we work to serve you.

NYC311 Reporting

The NYC311 Reporting website tells our story by the numbers. You can learn how New Yorkers interact with us and identify trends over time.

Highlights include:

  • Total number of calls
  • Top reasons New Yorkers contact us
  • Service Requests mapped by location, type, and timeframe
Visit NYC311 Reporting

Open Data

NYC Open Data is a free library of City government data. With Open Data, you can filter, map, and export NYC311 data for specific time periods.

Datasets include:

  • Service Requests from 2010 to Present
  • Call Center Inquiries
  • Service Level Agreements
Browse Open Data

Mayor’s Management Report

How did we do? Read the Mayor’s Management Report (MMR). The MMR is a government “report card” for City agencies, including NYC311. It shows how we are performing and meeting our goals.

Metrics include:

  • Call wait times
  • Customer satisfaction scores
  • Calls in languages other than English
Read the report


The NYC311 Application Programming Interface (API) provides content from our website in a machine-readable format. This makes it easy for developers to use our data when building software and apps.

Use the API


The Freedom of Information Law (FOIL) allows the public to access City Agency records, information, and other materials.

You can request a copy of an NYC311 Service Request or other record from the Office of Technology and Innovation (OTI).

Include the following in your request:

  • Name
  • Address
  • Telephone number
  • Service Request Number, if applicable

By Mail

Attn: Records Access Officer
OTI Office of the General Counsel
2 MetroTech Center, P-1 Level Mailroom
Brooklyn, NY 11201

Privacy Policy

NYC311 is committed to privacy and protecting your personal information.

Personal information is what you provide about yourself when you contact us or file a Service Request. This includes your name, phone number, and address.

We use your information to:

  • Address your needs
  • Improve your experience with us
  • Conduct and improve City business or services
  • Help provide emergency assistance, if necessary
  • Comply with the law
Read the NYC311 Privacy Policy.