You can file a complaint about a booting business in New York City.
Booting businesses place wheel locks, also known as boots, on illegally parked motor vehicles to prevent them from being moved until a charge is paid. Businesses must have a Booting Company License to operate in the City.
Booting companies may not charge you more than $25 to remove the wheel lock from a vehicle that has been booted on a private parking lot. If a booted vehicle is towed from a private parking lot, the owner of the vehicle cannot be charged extra for the towing.
There is no maximum rate for booting on a private street, but those fees must be on file with the City. Rates must be posted on clearly visible signs at all entrances leading to the public street.
Once you have paid to remove the wheel lock from your vehicle, the company must remove it within 30 minutes.
You can pay booting charges in person by credit card at the location where the vehicle was booted.
What Happens Next
To receive follow up on your request, you must provide your address. The Department of Consumer and Worker Protection (DCWP) will mail you a complaint form, which you must complete and return. If you also provide an email address with your Service Request, you will receive the form by email instead. Be sure to check your spam folder in addition to your inbox.
DCWP will consider your complaint a tip if you do not provide your address.
