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  • 3-Day or 10-Day Water Notice

    Learn about a notice telling property owners to repair water pipes because a leak was detected.

  • Affordable Connectivity Program

    Learn about discounts for households struggling to afford broadband internet service.

  • Agency Charges Collected by the Department of Finance

    Learn about the City and State agency charges, fees, and fines that appear on your property tax bill.

  • Animal Odor

    Report animal odor from a residence.

  • Barbecuing

    Learn about the rules for commercial and residential barbecuing, find a place to barbecue in a park, or report barbecuing where it is not allowed.

  • Bed Bug Complaint

    Report bed bugs.

  • Bed Bug Prevention and Control

    Learn about preventing and getting rid of bed bugs safely, including how to comply with a NYC Health Commissioner's Order.

  • Bees or Wasps Complaint

    Make a complaint about bees or wasps.

  • Bike Rack Request

    Request that the City install a bike rack on public property or request a permit to install a rack on private property.

  • Blocked Driveway

    Report a vehicle that is blocking your driveway.

  • Borough-Block-Lot (BBL) Lookup

    Get the Borough Block Lot (BBL) or parcel number for a specific address.

  • Broadcast Television Rescan

    Learn about broadcast television channel rescan.

  • Broken Sewer Line

    Learn about damaged sewer service line repair.

  • Building Construction Complaint

    Report building construction that is unsafe, done after hours, outside approved plans, or work without a permit.

  • Cable Complaint

    Report a problem with a cable TV, phone, or internet provider.

  • Cannabis Legalization

    Learn about legislation regarding the use of cannabis (marijuana) for adults in New York State.

  • Carbon Monoxide

    Call 911 to report carbon monoxide emission or poisoning. Learn about carbon monoxide detector requirements.

  • Certified Asbestos Investigator

    Find a certified asbestos investigator.

  • Chained Bike

    Report an unusable chained bike or a bike chained to a tree on the street or in a park.

  • Chemical Complaint

    Report chemical odors or chemicals that are abandoned or not stored safely.

  • Chemical Spill

    Report a spill of chemicals or other hazardous material onto a roadway, sidewalk, or indoors.

  • City-Issued Violation or Summons

    Pay, dispute, or get help with a ticket issued by the City for violating quality of life laws, health code, or other rules.

  • CityPay

    Pay New York City bills and fees online.

  • Clean Energy Systems Exemption

    Learn about the New York State Clean Energy Systems property tax exemption.

  • Clergy Property Tax Exemption

    Apply for property tax benefits for members of the clergy.

  • Commercial Vehicle Parked in Residential Driveway

    Report a commercial vehicle parked in a residential driveway or lot.

  • Co-Op and Condo Property Tax Abatement

    Apply for or renew an abatement to reduce property taxes for co-op and condo units.

  • Co-Op or Condo Sponsor Information Complaint

    Report a problem with a co-op or condo sponsor.

  • Crime Victim Property Tax Exemption

    Apply for property tax benefits for people who have a disability because of a crime.

  • Curb Complaint

    Report a curb that is damaged, painted, or illegally cut for a driveway.

  • Dead Animal on Private Property

    Learn how to dispose of dead pets or wildlife on your property.

  • Dead Animal on Public Property

    Report a dead animal in a public place, including sidewalks, highways, and parks.

  • Dead Tree

    Request the removal of a standing dead tree.

  • Debt Relief for Military Service Members

    Request relief from debts owed to the Department of Finance if you are a member of the military.

  • Department of Buildings (DOB) After Hours Sessions

    Small business and property owners, building managers, tenants and more can ask DOB questions about renovations, violations, permits, etc.

  • Department of Finance Business Centers

    Find places to pay parking tickets, camera violations, and property taxes and get related services.

  • Department of Finance Public Events

    Attend an event to apply for or renew Rent Freeze and property tax benefits or get help with property tax value and the lien sale.

  • Disabled Homeowners' Exemption (DHE)

    Apply for property tax benefits for people with disabilities.

  • Disabled Homeowners' Exemption (DHE) Renewal

    Renew the Disabled Homeowners' Exemption.

  • Drinking Water

    Report a problem with water, odor, taste, discolor, and illness caused by drinking water. Learn about water quality and building water tank inspections.

  • Drug Sale

    Report the sale of illegal drugs.

  • Drug Use

    Report illegal drug use.

  • Dry Cleaning Odor

    Report a smell directly outside a dry cleaning business or coming into a nearby residential building or business.

  • Dust Complaint

    Report dust from roadwork, construction, demolition, renovation, or another source.

  • Electric Service and Billing

    Request to start, stop, or reconnect electric service. Get billing or meter information.

  • Electric Space Heater Sale Complaint

    Report electric space heaters sold without required safety features or disclosures.

  • Fallen Tree or Branch

    Request the removal of a fallen tree or branch, cracked branches in danger of falling, or a tree in poor condition.

  • Flood Zones

    Learn about flood zone designations for specific properties.

  • Floor Varnish Safety

    Learn about how to use floor finishing products safely.

  • Foreclosure Prevention

    Foreclosure, housing and legal counseling, COVID-19 mortgage relief, forbearance, loan modifications, and financial assistance for homeowners with hardship

  • Gas Leak

    Call 911 to report a gas leak or any gas-related emergency or dangerous condition.

  • Gas Service and Billing

    Request to start, stop, or reconnect gas service. Get billing or meter information.

  • Graffiti and Building Owners

    Request graffiti removal from a building you own.

  • Healthy Homes

    Learn about reducing health hazards at home.

  • HEAP Cooling Assistance

    Apply for HEAP Cooling Assistance to see if you qualify for an air conditioner or fan.

  • HEAP Energy Assistance

    Get help with HEAP, paying for heat, utilities, and boiler repairs for low-income households and public assistance recipients.

  • Home Heating Oil Company Complaint

    Report a home heating oil business that imposes illegal credit terms, issues an improper contract or receipt, or shortchanges the amount of oil dispensed.

  • Home Improvement Contractor Complaint

    Make a complaint about a home improvement contractor working on residential property.

  • Home Improvement Contractor License Check

    Find out if a contractor is licensed by the Department of Consumer Affairs.

  • Home Improvement Permit

    Learn what kind of building construction projects and alterations require permits.

  • Home Improvement Tips

    Get tips for working with home improvement contractors.

  • Home Ownership

    Learn about becoming a New York City homeowner.

  • Home Water Assistance Program

    Learn about a water and sewer bill program that offers a credit for certain low-income homeowners. Learn about pilot lead service line replacement program.

  • Homeowner and Mortgage Relief Scams

    Learn about homeowner and mortgage relief scams.

  • Homeowner Help Desk

    Central Brooklyn, Southeast Queens, and North Bronx homeowners can get help with issues, including mortgage fraud or scams, unmet repairs, and foreclosure.

  • Homeowner Repair Grants and Loans

    Learn about home repair grant and loan programs.

  • Housing Code Enforcement Notice for Residential Property Owners

    Learn about recent laws, rules, and programs that may affect residential property.

  • HUD-Owned Buildings

    Learn about residential buildings that are offered for sale to the public by the Department of Housing and Urban Development.

  • Hurricane Sandy Property Tax Relief

    Get long-term property tax relief for property damaged by Hurricane Sandy.

  • Hurricane Sandy Recovery

    Learn about Hurricane Sandy Recovery programs and requirements.

  • Illegal Dumping

    Report past or chronic dumping on public property.

  • In Rem Foreclosure

    Learn about the In Rem Foreclosure process for property.

  • Insurance Complaint

    Make a complaint about a health, car, home, life, or property insurance company.

  • Internet Service or Online Business Complaint

    Report a problem with an online business or online service that wasn't delivered.

  • Large Planter Permit

    Apply for a permit to install a planter larger than 2 feet by 2 feet.

  • Lead in Drinking Water

    Get a kit to test drinking water for high levels of lead and tips to reduce lead exposure.

  • Lead Law

    Learn about the lead law and get a copy of the Childhood Lead Prevention Act.

  • Lead Paint

    Report lead paint, peeling paint, or lead dust due to construction. The City will send an inspector where applicable.

  • Lead Paint Repair Grant

    Learn about financial assistance to make lead paint repairs.

  • Lead Safety

    Learn about lead poisoning, lead poisoning prevention, and lead paint repair.

  • Lien Sale

    Learn about tax liens placed on properties for unpaid property taxes, water and sewer bills, and other charges and how to avoid the lien sale.

  • Light from Parking Lot Complaint

    Report bright lights from a parking lot shining into an apartment or building. The City does not accept complaints about bright lights from residences.

  • Locksmith Complaint

    Make a complaint about a person who repairs, installs, services, or inspects locks and similar devices.

  • Mold Cleaning and Health Guidelines

    Learn about the health effects of being exposed to mold.

  • Mold Complaint

    Report mold in an apartment, loft, public place, or abandoned building.

  • Mortgage or Loan Company Complaint

    Report a problem with a mortgage or loan company.

  • Multifamily Building Capital Improvement Loans

    Learn about loans for moderate or substantial rehabilitation of multifamily (3 units or larger) rental buildings.

  • Neighbor Odor

    The City does not accept complaints about body or cooking odor from a residence.

  • No Penalty Deck and Porch Inspection

    Request a free deck and porch inspection for a property owner.

  • No Penalty Retaining Wall Inspection

    Request a free retaining wall inspection for a property owner.

  • No Water, Low Water Pressure, or Water Temperature Complaint

    Report no water, water pressure, or temperature problems.

  • Noise from Neighbor

    Report a noisy neighbor.

  • NYC Parks Stewardship Program

    Learn about how to volunteer to work on protecting, restoring and expanding New York City's green spaces.

  • Oil Spill

    Report an automotive, heating, or industrial oil spill on a street or in a facility, apartment building, or private home.

  • Personal Property Tax Exemption Appeal

    Appeal the denial, removal, or reduction of a property tax exemption.

  • Pest Complaint

    Report mice, bed bugs, fleas, flies, or roaches in an apartment or in a public area of a residential building.

  • Pest Control Guidance

    Learn about controlling rats, mice, and bugs and pest control training for the public and professionals.

  • Pesticide Application Without Notice

    Report someone using a pesticide without warning occupants or neighbors in advance.

  • Phone Complaint

    Report a problem with phone service, billing, or provider.

  • Postal Service

    Get information or make a complaint about United States Postal Service (USPS) products and services.

  • Power Outage

    Report a power outage or blackout, or file a claim to be reimbursed for food spoiled during a power outage.

  • Property Deed or Record

    Search for or get copies of property ownership records, such as deeds and mortgages. Get copies of tax maps.

  • Property Deed or Record Fraud

    Report deed fraud or learn how to prevent it.

  • Property Lot Size Change

    Request to combine or divide a lot or to amend a condo declaration.

  • Property Market Value Review

    Challenge the City's assessment of your property's market value on your Notice of Property Value (NOPV).

  • Property or Vacant Land Description Update

    Request a correction of the property or vacant land data on your Notice of Property Value (NOPV).

  • Property Tax Benefits for Homeowners

    Learn about property tax exemptions, abatements, and credits for homeowners, including eligibility and types of benefit programs.

  • Property Tax Bill

    Learn about property tax bills and get copies and account information.

  • Property Tax Bill Assistance

    Get help with a property tax bill problem.

  • Property Tax Exemption Assistance

    Get help with SCHE, DHE, STAR, Veterans, Clergy, and Crime Victim homeowner exemptions.

  • Property Tax Exemption for Government-Owned Properties

    Learn about real estate tax exemptions for City, State, Federal, and foreign government-owned properties in New York City.

  • Property Tax Payment

    Pay a property tax bill.

  • Property Tax Payment Assistance

    Get help with a property tax payment problem.

  • Property Tax Payment Deferral

    Request an agreement to defer property tax and interest payments for homeowners experiencing hardship.

  • Property Tax Payment Plan

    Request an agreement to pay property tax debt in installments.

  • Property Tax Rebate

    Learn about a $150 property tax rebate for eligible New York City homeowners.

  • Property Value and Assessment

    Learn about a property's values, tax class, exemptions, and descriptions.

  • Property Value Appeal

    Appeal the assessed value, tax class, or exemption listed on your Notice of Property Value (NOPV).

  • Public Utility Complaint

    Report a problem with a phone, gas, heat, or electric company.

  • Raccoon Control

    Learn how to humanely keep raccoons off your property and about the City's efforts to vaccinate them against rabies.

  • Rat or Mouse Complaint

    Report rats, mice, and conditions that might attract them.

  • Real Property Income and Expense (RPIE)

    Learn how to file the Real Property Income and Expense Statement for income-producing properties, including utilities.

  • Real Property Transfer Tax

    Learn about or get help filing the Real Property Transfer Tax.

  • Recycling Rules

    Learn about materials that must be recycled and how to place them out for collection. Get signs, stickers and flyers that promote recycling.

  • Residential Construction Tax Benefit Programs

    Learn about benefits for owners and developers who build or improve residential units or properties.

  • Residential Sprinkler System Test

    Learn about sprinkler and standpipe system testing.

  • Satellite Provider Complaint

    Make a complaint about a satellite television provider.

  • School Tax Relief for Homeowners (STAR)

    Apply for the STAR property tax exemption or income tax credit.

  • Security Survey

    Get a free and confidential security survey for a home or business.

  • Senior Citizen Homeowners' Exemption (SCHE)

    Apply for property tax benefits for homeowners 65 and older.

  • Senior Citizen Homeowners' Exemption (SCHE) Renewal

    Renew the Senior Citizen Homeowners' Exemption.

  • Septic Tank Cleaning

    Learn about the requirements for cleaning a septic tank.

  • Sewage Leak or Odor Indoors

    Report a sewage leak or odor in a residential or commercial building.

  • Sewer Backup

    Report water or sewage coming out a toilet, sink drain, or bathtub drain as a result of heavy rainfall or flooding.

  • Sewer Backup or Flood Clean-Up

    Learn how to clean a home after a flood or sewage overflow.

  • Sidewalk Cleaning

    Learn about sidewalk cleaning rules and enforcement for property owners.

  • Sidewalk Installation

    Learn about installing a new sidewalk in locations where sidewalks have never been built.

  • Sidewalk Repair Payment Plan

    Request an agreement to pay in installments for sidewalk repairs made by the Department of Transportation.

  • Sidewalk Violation and Repair

    Resolve a sidewalk violation, request an inspection, or learn about repairs.

  • Smoke-Free Housing

    Learn about smoke-free buildings and how to create a smoke-free housing policy.

  • Smoking Complaint

    Report smoking, a building owner failing to disclose a residential building smoking policy, or an unattended cigarette vending machine.

  • Snow Removal Resources for Community Organizations

    Learn about resources and tools for community-based organizations interested in recruiting volunteers to assist their neighbors with snow removal.

  • Spotted Lanternfly

    Learn about the Spotted Lanternfly (SLF) and report signs of SLF infestation.

  • Stop Unwanted Mail

    Get help with reducing unwanted mail.

  • Storefront Registration

    Learn about annual registration for property owners of ground floor or second floor commercial spaces.

  • Taxpayer Advocate

    Get help if you've been unable to resolve a tax or rent freeze issue with the Department of Finance through the normal process.

  • Trash or Recycling Disposal Complaint

    Report a building that doesn't follow trash or recycling disposal rules.

  • Trash or Recycling Storage Complaint

    Report trash or recycling stored incorrectly on private property.

  • Trauma Scene Cleanup

    Learn how to clean up a trauma scene.

  • Tree Bed Care

    Learn how to maintain City tree beds and keep them safe.

  • Tree Planting

    Request a new tree on a City street in any of the five boroughs. Report a problem with the location or condition of a newly planted tree.

  • Tree Pruning

    Learn about tree pruning or request pruning of a City tree.

  • Tree Stump

    Learn about City tree stump removals.

  • Tree Work Permit

    Apply for a permit to add, prune, decorate, or remove a curbside tree at the property owner's expense.

  • Trees and Sidewalks Repair

    Learn about free repair for qualifying City sidewalks that are severely damaged by curbside tree roots.

  • Trespassing

    Report trespassing, which is entering someone's property without permission.

  • Unlicensed Contractor

    Report work done by an unlicensed plumber, electrician, or contractor.

  • Unwanted Ad or Menu

    Report an individual distributing flyers or posting signs on public or private property, including vehicles and construction sites.

  • Vacant Lot Cleaning Bill

    Learn about the invoice a lot owner gets when the Department of Sanitation cleans a lot.

  • Vacate Order

    Report people in a building with a vacate order.

  • Vehicle Stored on Residential Property or Vacant Lot

    Report a vehicle stored on residential property or in a vacant lot.

  • Ventilation or Exhaust System Complaint

    Report inadequate ventilation inside a building or a ventilation or exhaust system that is illegal, installed improperly, or has an odor.

  • Verizon Telephone, Internet, and Cable Service

    Learn about or get help with Verizon telephone, internet, and cable service.

  • Veterans Property Tax Exemption

    Apply for or get help with the Veterans Property Tax Exemption.

  • Wasting Water

    Report the use of too much water or water waste in any facility.

  • Water and Sewer Bill

    General information about Department of Environmental Protection (DEP) water and sewer bills and accounts.

  • Water and Sewer Bill Amnesty Program

    DEP's limited, one-time amnesty program forgives accrued interest for eligible past-due water and sewer bills January 30 - April 30, 2023.

  • Water and Sewer Bill Dispute

    Fight a Department of Environmental Protection (DEP) water or sewer charge or dispute a bill.

  • Water and Sewer Bill Payment

    Pay a Department of Environmental Protection (DEP) water and sewer bill.

  • Water and Sewer Lien Sale

    Learn about lien sales of water and sewer debt.

  • Water and Sewer Rate

    Learn about NYC Water Board water and sewer bill rate increases.

  • Water and Sewer Service Line Protection Program

    Learn how property owners can cover future costs to repair service lines.

  • Water Hardness

    Learn about water hardness.

  • Water Leak in a Building

    Report water leaking into an apartment, public area of a residential building, or basement. Learn how to prevent leaks.

  • Water Meter

    Learn about water meters and automated meter reading (AMR) devices.

  • Water Meter Complaint

    Report a water meter that is broken, leaking, frozen, missing, or stolen.

  • Water Saving Kit

    Get items to help you conserve water at home.

  • Water Service

    Learn about having water service turned on or off for a residential or commercial property.

  • Water Shutdowns

    Get a list of scheduled water main shutdowns and water disruptions.

  • Window Guard

    Learn about window guards and preventing window falls.

  • Zombie Homes Initiative

    Learn about HPD's Zombie Homes Initiative that works to address problems of neglected or deteriorated vacant and abandoned small homes.

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