Eligible households can get help to buy and install an air conditioner or fan. The Home Energy Assistance Program (HEAP) provides a limited number of units on a first-come, first-served basis.

Applications are closed for the summer of 2022.

You can check your application status by phone.

  • Agency: Human Resources Administration
  • Division: Home Energy Assistance Program (HEAP)
  • Phone Number: (800) 692-0557
  • Business Hours: 24 hours, 7 days a week
  • Automated assistance is available at all times. Staff is available through the automated phone system Monday to Friday, 9 AM to 5 PM.

You are responsible for maintaining the air conditioner. This includes:

  • Removing, covering, and storing it during the winter
  • Reinstalling it the next summer

If there is a problem, contact the company who makes the air conditioner or the vendor who installed it. If you do not know the vendor’s name, you can request it from HEAP.

If you have had the air conditioner for more than 5 years, you can apply for a new one through HEAP.

  • Agency: Human Resources Administration
  • Division: Home Energy Assistance Program (HEAP) Conference Line
  • Phone Number: (212) 331-3126
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  Was this information helpful?   Yes    No