You may be eligible for a HEAP Cooling Assistance Component benefit if your household meets the HEAP benefit gross monthly income guidelines and other eligibility requirements.

Your household may be eligible for a HEAP Cooling Assistance Component benefit if your household:

• Meets the HEAP benefit gross monthly income guidelines, or is in receipt of certain Public Assistance benefits, and
• Has a member who is a United States citizen or qualified alien, and
• Has at least 1 household member who suffers from a health condition that is made worse by heat, documented by a doctor or a vulnerable member (60 years or older, or child under 6 years)

You are not eligible if:

• You have a working air conditioner that is less than 5 years old, or
• Your household received a HEAP funded air conditioner within the past 5 years.

Applicants must submit an application and all necessary documentation.

Online

Learn more about the HEAP Cooling Assistance Component benefit.

By Phone

The Human Resource Administration has 30 business days from the date your application is reviewed to make a decision on your application. A notice is mailed to you when a decision is made on your application.

​You can check your application status by phone.

Online

Visit the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time and log into your ACCESS HRA account.

By Phone

You are responsible for maintaining the air conditioner. This includes:

• Removing, covering, and storing it during the winter
• Reinstalling it the next summer

If there is a problem, contact the company who makes the air conditioner or the vendor who installed it. If you do not know the vendor’s name, you can request it from HEAP.

If you have had the air conditioner for more than 5 years, you can apply for a new one through HEAP.