The Home Energy Assistance Program (HEAP) Cooling Assistance Component benefit provides a limited number of air conditioners or fans on a first-come, first-served basis to eligible applicants.

The 2021-2022 Cooling Assistance Component benefit application period opened on May 2, 2022.

You can apply online, by mail, or in-person. If you submit an application, you will receive the HEAP Cooling Assistance Notice of Eligibility Decision form after your application is reviewed.

You may be eligible for a HEAP Cooling Assistance Component benefit if your household meets the HEAP benefit gross monthly income guidelines and other eligibility requirements. Applicants must submit an application and all necessary documentation.

You are not eligible if:

  • You have a working air conditioner that is less than 5 years old, or
  • Your household received a HEAP funded air conditioner within the past 5 years.

Online

Learn more about the HEAP Cooling Assistance Component benefit.

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday, Tuesday, Thursday, Friday: 8 AM - 5 PM; Wednesday 8 AM - 7 PM
  • Staff is available through the automated phone system during business hours, except on City holidays. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person. If you get a fast busy signal or hear a message that the number is not in service, please call back later for assistance.

The 2021-2022 HEAP Cooling Assistance application season is open and is scheduled to run until August 31, 2022 or until the funding for HEAP Cooling Assistance benefits run out, whichever happens first.

You can use the ACCESS HRA website or ACCESS HRA Mobile App to get and submit the HEAP Cooling Assistance application.

You can also request a paper application by phone or download and print one from the Office of Temporary and Disability Assistance (OTDA) website.

Online

Download the HEAP application from the OTDA website.

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday, Tuesday, Thursday, Friday: 8 AM - 5 PM; Wednesday 8 AM - 7 PM
  • Staff is available through the automated phone system during business hours, except on City holidays. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person. If you get a fast busy signal or hear a message that the number is not in service, please call back later for assistance.

You can submit your HEAP Cooling Assistance application online, by mail, or in-person.

Online

Use the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time to apply for HEAP Cooling Assistance benefits. You can submit documents using the Document Upload feature on the ACCESS HRA App.

Online submissions will require the selection of two HEAP participating vendors who can install an air conditioner. Visit the OTDA website for a list of HEAP participating vendors.

By Mail

Mail your application, along with copies of supporting documents, to:

NYC DSS/HRA/HEAP
PO Box 1401
Church Street Station
New York, NY 10008

In Person 

Job Centers 

You can drop off your application and supporting documents at any Job Center. Find a Job Center. Job Centers are open Monday to Friday, from 8:30 AM to 5 PM (except City holidays).

You can get help to complete your application at one of the following Job Centers:

Rider Job Center
300 Canal Place, 1st floor
Bronx, NY 10451

Crotona Job Center
1910 Monterey Avenue, 2nd floor
Bronx, NY 10457

Dekalb Job Center
275 Bergen Street, 1st floor
Brooklyn, NY 11217

Waverly Job Center 
12 West 14th Street, 2nd floor 
New York, NY 10011

Queens Job Center
32-20 Northern Boulevard, 2nd floor
Queens, NY 11101

Richmond Job Center
201 Bay Street, 1st floor
Staten Island, NY 10301

Community Locations (drop off only)

You can drop off a completed application at one of the following Community Locations:

Borough Park Jewish Community Council
1310 46th Street 
Brooklyn, NY 11219
Mondays, Tuesdays, and Thursdays from 9 AM to 5 PM

Assemblyman Ron Kim's Office
136-20 38th Avenue, Suite 10A 
Queens, NY 11354
Wednesdays and Thursdays from 9 AM to 5 PM

State Senator Leroy Comrie's Office
113-43 Farmer’s Boulevard 
Queens, NY 11412
Tuesdays and Thursdays from 9 AM to 5 PM
Call (718) 765-6359 to schedule an appointment to drop off your application.

You can check the status of your HEAP application by phone.

  • Agency: Human Resources Administration
  • Division: Home Energy Assistance Program (HEAP)
  • Phone Number: (800) 692-0557
  • Business Hours: 24 hours, 7 days a week

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