The 2021-2022 Cooling Assistance Component benefit application period closed on July 8, 2022 at 5 PM.

The Home Energy Assistance Program (HEAP) Cooling Assistance Component benefit provides a limited number of air conditioners or fans on a first-come, first-served basis to eligible applicants.

If you submitted an application by the July 8, 2022 deadline, you will receive the HEAP Cooling Assistance Notice of Eligibility Decision form after your application is reviewed.

You can check the status of your HEAP application by phone.

  • Agency: Human Resources Administration
  • Division: Home Energy Assistance Program (HEAP)
  • Phone Number: (800) 692-0557
  • Business Hours: 24 hours, 7 days a week
  • Automated assistance is available at all times. Staff is available through the automated phone system Monday to Friday, 9 AM to 5 PM.

It is your responsibility to maintain the air conditioner provided by HEAP. This includes the responsibility to remove, cover, store, and/or reinstall the unit or the installation sleeve after vendor installation.

You can contact the vendor that installed the air conditioner or the manufacturer to resolve any issues with the unit. If the air conditioner was installed more than 5 years ago, you can apply for a HEAP Cooling Assistance Component benefit during the application period.

If you don't know the name of the vendor who performed the air conditioner installation, you can contact HEAP by phone to get the vendor's name.

  • Agency: Human Resources Administration
  • Division: Home Energy Assistance Program (HEAP) Conference Line
  • Phone Number: (212) 331-3126
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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