The Home Energy Assistance Program (HEAP) Cooling Assistance benefit provides a limited number of air conditioners or fans for people who have a medical condition that is made worse by heat.

The air conditioners or fans are provided on a first-come, first-served basis to eligible applicants.

The 2020-2021 Cooling Assistance benefit application period will open on May 1, 2020. Starting in May 2020, you can request that an application be mailed to you.

To be eligible for a HEAP Cooling Assistance benefit, your household:

  • must meet HEAP income guidelines and
  • must have at least 1 household member who suffers from a heat-related health problem, documented by a doctor.

You are not eligible if:

  • you have a working air conditioner that is less than 5 years old or
  • your household received a HEAP funded air conditioner within the past 10 years.


Learn more about the HEAP Cooling Assistance benefit.

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.