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You can learn about water meter installation, replacement, or operation in residential or commercial buildings in New York City from the Department of Environmental Protection (DEP).

Online

Get general water meter information.

By Phone

Call 311 for assistance.

The Department of Environmental Protection (DEP) installs devices for automated meter reading (AMR) of water meters throughout New York City. The devices automatically transmit water meter readings directly to DEP for more accurate billing, and will assist in ending the need for estimated bills.
 
If you're not home when the contractor or inspector visits, you will find a notice with instructions for scheduling a future installation. If your home hasn't been visited, you can schedule an appointment for an installation.

DEP contractors going door-to-door to provide free installation of AMR devices are in uniform and must carry and show photo I.D. cards and badges.

Learn more about AMR devices and installation:

Online

Learn more about Automated Meter Reading (AMR).

By Phone

Call 311 for assistance.

If you have an Automated Meter Reading (AMR) device installed on your water meter, you can track your water usage online after completing a simple registration process. Once you register for a MY DEP Account, you can view your daily, weekly, or monthly water usage.

Online

Learn more about Automated Meter Reading (AMR).

Register or login to My DEP Account.

By Phone

Call 311 if you need more help.

You can report damage to the gray, rectangular Automated Meter Reading (AMR) transmitter box attached to your property, including to the wire between the transmitter and the Water Meter. An appointment may be scheduled for the repair.

Call 311 for assistance.

To report an issue with the actual water meter, use the Water Meter Complaint page.