NYC Service coordinates sidewalk snow shoveling assistance if you fall under one of these three categories:

  • A senior who is 60 and over, OR
  • A disabled person, OR
  • A homebound person


  • The property owner
  • A person requesting assistance with shoveling your sidewalk ONLY

NYC Service CANNOT guarantee assistance. If you qualify, they will gather your information for future storms and try to match you with a volunteer in your zip code.

The City does not accept complaints for cars and driveways blocked by snow.

Call 311 for assistance.

The City does NOT clear access to automobiles, sidewalks, or driveways, even if the obstruction was caused by a City plow.

Snow is always plowed to the right side of the street because the same trucks must plow both one-way and two-way streets. Once the plows are mounted on trucks they cannot be shifted from one direction to the other.