Coronavirus (COVID-19) Alert

National Grid is temporarily suspending collections-related activities, including service disconnections, to lessen any financial hardship coronavirus (COVID-19) may have on customers. This policy is in effect through the end of April 2020, at which time National Grid will evaluate the continued need of the customer. Regular billing will continue for all customers.

Con Edison is temporarily suspending any gas service shutoffs for customers having payment difficulties. Any service shutoffs will proceed if there is a safety issue, such as a gas leak.

You can request to start, stop or reconnect gas service. You can also request billing or meter information.

If you are a resident or business owner in the Bronx, Manhattan, and parts of Queens (Astoria and northeast Queens), you can get information about gas service and billing support from Con Edison.

If you are a resident or business owner in Brooklyn, Staten Island, and most parts of Queens, you can get gas service and billing support from National Grid.

National Grid Metro New York

National Grid delivers natural gas to businesses and residences in Brooklyn, Staten Island and most parts of Queens.

Additional information and assistance is available:

Online

Get information about National Grid services and accounts.

By Phone

  • Agency: National Grid
  • Division: National Grid Metro New York
  • Phone Number: (718) 643-4050
  • Business Hours: Monday - Friday: 8 AM - 8 PM
  • Staff is available through the automated phone system during business hours for general questions and at all times for emergencies. Automated assistance is also available in Spanish.

National Grid Long Island

National Grid Long Island delivers natural gas to businesses and residences in the Rockaways and Long Island.

Additional information and assistance is available:

Online

Get information about National Grid services and accounts.

By Phone

  • Agency: National Grid
  • Division: National Grid Long Island
  • Phone Number: (800) 930-5003
  • Business Hours: Monday - Friday: 8 AM - 8 PM
  • Staff is available through the automated phone system during business hours for general questions and at all times for emergencies. Automated assistance is also available in Spanish.

If you are a resident or business owner in the Bronx, Manhattan, and parts of Queens (Astoria and northeast Queens), you can get assistance with all gas service-related and billing inquiries from Con Edison.

Online

Get information about Con Edison services and accounts.

By Phone

  • Agency: Con Edison
  • Phone Number: (800) 752-6633
  • Business Hours: 24 hours, 7 days a week
  • Staff is available through the automated phone system at all times. Automated assistance is also available in Spanish. Most languages are available through staff.