If you're an eligible low-income homeowner, you can get a non-refundable credit of $115.89 through the Home Water Assistance Program (HWAP). You do not have to enroll in the Home Water Assistance Program.

If you're an eligible homeowner, you will automatically get a credit on your water and sewer account. A credit for $115.89 will appear on the first DEP bill received after the credit is applied. The transaction will be labeled "NYC Home Water Assistance Credit."

Call 311 for assistance.

To qualify for the one-time credit of $115.89, you must satisfy the following requirements: 

  • Own a 1-, 2-, 3-, or 4-family property with the DEP water account actively being billed for water services
  • Be listed as the owner in the Department of Finance Real Property Assessment Database (RPAD) at the time the credit is applied

And you must have been approved for one of the following:

  • Home Energy Assistance Program (HEAP) Regular Heating Benefit for the 2016/2017 heating season
  • Senior Citizen Homeowners Exemption (SCHE) as of June 2017
  • Disabled Homeowners Exemption (DHE) as of June 2017
  • Enhanced STAR Exemption (ESTAR) as of Tax Year 2016 with an income of less than $50,000

Home Energy Assistance Program (HEAP) is a federally funded program to assist low-income homeowners and renters pay for utility and heating bills. In the City, it is administered by the Human Resources Administration.

Senior Citizen Homeowner Exemption (SCHE) provides a reduction of 5 percent to 50 percent on New York City's real property tax to seniors age 65 and older.

Disabled Homeowner Exemption (DHE) provides a reduction of 5 percent to 50 percent on New York City's real property tax to low-income homeowners with disabilities.

Enhanced School Tax Relief (ESTAR) is a New York State property tax exemption for property owners 65 and older.

Only one HWAP credit is issued per HEAP recipient. A HEAP recipient owning more than one property is eligible for only one HWAP credit.