HEAP Energy Assistance

Need something else?

HEAP Cooling Assistance to learn if you qualify for an air conditioner or fan
HEAP Clean and Tune Benefit to learn about energy efficiency services
HEAP Emergency Benefit to learn if you can get help to heat your home if you are in a heat or heat related emergency
HEAP Heating Equipment Repair or Replacement (HERR) Benefit to learn if you are eligible to repair or replace your furnace, boiler, and other direct heating equipment

Due to the ongoing federal government shutdown, the opening date for the 2025-2026 HEAP Regular Component has been postponed to November 17, 2025.

We will update information as we know more. If you have a utility or heating emergency, you can apply for help online at ACCESS HRA or in-person at a Benefits Access Center.

The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters heat and cool their homes.

HEAP is a seasonal program. If you get Cash Assistance or SNAP benefits, and you meet all program requirements, you do not need to re-apply each year for a HEAP benefit. All others must re-apply each year and meet the HEAP qualifications to receive a HEAP benefit.

If you are homebound, you may request a home visit to apply for HEAP. A person is considered homebound if, due to physical or mental illness, they are unable to leave their home without assistance or escort.

HEAP recipients can use HEAP approval letters as documentation to support the Energy Affordability Program offered by some utility companies and Verizon Lifeline.

Learn more about the Home Energy Assistance Program (HEAP).

Due to the ongoing federal government shutdown, the opening date for the 2025-2026 HEAP Regular Component has been postponed to November 17, 2025.

We will update information as we know more. If you have a utility or heating emergency, you can apply for help online at ACCESS HRA or in-person at a Benefits Access Center .

Learn more about the Regular HEAP benefit.

The Human Resources Administration has 30 business days from the date your application is received to make a decision on your application. A notice is mailed to you when a decision is made on your application.

You can check the status of your HEAP application:

Online

Visit the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time and log into your ACCESS HRA account.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance, also known as One Shot deal.

Assistance is available year-round and is separate from the seasonal HEAP benefits.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance online or by phone.

Online

Learn more about emergency assistance.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

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Knowledge Article

IP Address

HEAP Energy Assistance

Regular HEAP Benefits

HEAP Application Status

Year-Round Heat and Utility Bill Assistance

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