The Home Energy Assistance Program (HEAP) helps low-income homeowners and renters pay for utility and heating bills. HEAP is a seasonal program. You must re-apply each year and meet the qualifications to receive a HEAP benefit.

The 2021-2022 Regular HEAP application period ended on April 29, 2022.

If you are homebound, you may request a home visit to apply for HEAP. A person is considered to be homebound if, due to physical or mental illness, they are unable to leave home without assistance or escort.

HEAP recipients can use HEAP approval letters as documentation to support Con Ed reduced rate programs and Verizon Lifeline.

Learn more about the Home Energy Assistance Program (HEAP).

You can check the status of your HEAP application by phone.

  • Agency: Human Resources Administration
  • Division: Home Energy Assistance Program (HEAP)
  • Phone Number: (800) 692-0557
  • Business Hours: 24 hours, 7 days a week

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance.

Assistance is available year-round and is separate from the seasonal HEAP benefits.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance by phone.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday, Tuesday, Thursday, Friday: 8 AM - 5 PM; Wednesday 8 AM - 7 PM
  • Staff is available through the automated phone system during business hours, except on City holidays. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person. If you get a fast busy signal or hear a message that the number is not in service, please call back later for assistance.

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