The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters pay for utility and heating bills. 

HEAP is a seasonal program. If you get Cash Assistance or SNAP benefits, and you meet all program requirements, you do not need to re-apply each year for a HEAP benefit. All others must re-apply each year and meet the HEAP qualifications to receive a HEAP benefit.

If you are homebound, you may request a home visit to apply for HEAP. A person is considered homebound if, due to physical or mental illness, they are unable to leave their home without assistance or escort.

HEAP recipients can use HEAP approval letters as documentation to support the Energy Affordability Program offered by some utility companies and Verizon Lifeline.

Learn more about the Home Energy Assistance Program (HEAP).

The 2023-2024 Regular HEAP application opened November 1, 2023.

If you are eligible, you may receive one regular HEAP benefit per program year to help you pay for heating your home.

Learn more about the Regular HEAP benefit.

The 2023-2024 Emergency HEAP application opened January 2, 2024.

If you are eligible, the Emergency HEAP Benefit can help you heat your home if you are in a heat or heat related emergency.

Learn more about the Emergency HEAP benefit.

The 2023-2024 Clean and Tune benefit opened October 2, 2023.

Eligible households can receive energy efficiency services including, but not limited to:

  • Cleaning of primary heating equipment
  • Chimney cleaning
  • Minor repairs
  • Installation of carbon monoxide detectors or programmable thermostats

Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $500. No additional HEAP cash benefits are available.

Learn more about the Clean and Tune benefit.

The 2023-2024 Heating Equipment Repair and Replacement benefit opened October 2, 2023.

If you are a homeowner and eligible, the Heating Equipment Repair and Replacement benefit can help you repair or replace your furnace, boiler, and other direct heating equipment necessary to keep your home's primary heating source working.

Benefit amounts are based on the actual cost incurred to repair or replace your furnace, boiler, and/or other essential heating equipment, $4,000 for a repair and $8,000 for a replacement.

Learn more about the Heating Equipment Repair and Replacement (HERR) Benefit.

The quickest way to apply for HEAP benefits is online. You can use the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time to apply for HEAP benefits.

You can also request a paper application by phone or download and print one from the Office of Temporary and Disability Assistance (OTDA) website. 

If you are homebound, you can request a home visit to apply for HEAP. A person may be considered to be homebound if, due to physical or mental illness, they are unable to leave their home without assistance or escort.

Online

Visit ACCESS HRA to apply online.

Download the HEAP Application form.

By Phone

Paper applications and other application assistance, including home visit requests, are available by phone.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available in English and Spanish, 24 hours a day, 7 days a week.

You can submit your HEAP application along with copies of supporting documents:

  • Online
  • By mail
  • In person

You can use the ACCESS HRA Mobile App to submit images of required documents.

Mailed applications should include copies of supporting documents. Do not send original documents. 

Online

Visit the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time to apply for HEAP benefits. 

By Mail

HEAP
P.O Box 1401
Church Street Station
New York, NY 10008

In Person and Drop Off Locations

You can drop off your application and supporting documents at any HRA Benefits Access Center.

Find a Benefits Access Center.

You can get help to complete your application at a HEAP office.

Find a HEAP office near you.

You can submit your Emergency HEAP application by phone or in person. 

HEAP Staff are only available Monday through Friday from 9 AM to 5 PM to take applications by phone.

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available in English and Spanish, 24 hours a day, 7 days a week.

In Person

You can get help to complete your application at a HEAP office.

Find a HEAP office near you.

The Human Resources Administration has 30 business days from the date your application is received to make a decision on your application. A notice is mailed to you when a decision is made on your application.

You can check the status of your HEAP application online or by phone.

Online

Visit the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time and log into your ACCESS HRA account.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available in English and Spanish, 24 hours a day, 7 days a week.

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance, also known as One Shot deal. 

Assistance is available year-round and is separate from the seasonal HEAP benefits.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance online or by phone.

Online

Learn more about emergency assistance.

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available in English and Spanish, 24 hours a day, 7 days a week.

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