HEAP Energy Assistance

Need something else?

HEAP Cooling Assistance to learn if you qualify for an air conditioner or fan
HEAP Clean and Tune Benefit to learn about energy efficiency services
HEAP Emergency Benefit to learn if you can get help to heat your home if you are in a heat or heat related emergency
HEAP Heating Equipment Repair or Replacement (HERR) Benefit to learn if you are eligible to repair or replace your furnace, boiler, and other direct heating equipment

The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters heat and cool their homes.

HEAP is a seasonal program. If you get Cash Assistance or SNAP benefits, and you meet all program requirements, you do not need to re-apply each year for a HEAP benefit. All others must re-apply each year and meet the HEAP qualifications to receive a HEAP benefit.

If you are homebound, you may request a home visit to apply for HEAP. A person is considered homebound if, due to physical or mental illness, they are unable to leave their home without assistance or escort.

HEAP recipients can use HEAP approval letters as documentation to support the Energy Affordability Program offered by some utility companies and Verizon Lifeline.

Learn more about the Home Energy Assistance Program (HEAP).

New York State reopened the 2024-2025 Regular HEAP benefit on Saturday, January 25, 2025 based on additional program funding.

Applications will be accepted until funds are exhausted.

Learn more about the Regular HEAP benefit.

You can submit a HEAP application online, by mail, by fax, or in person.

HRA may contact you for an eligibility interview after you submit a HEAP application. You can have your eligibility interview over the phone or, if needed, in person.

If you are homebound, you can request a home visit to apply for HEAP by calling the Human Resources Administration (HRA). A person may be considered to be homebound if, due to physical or mental illness, they are unable to leave their home without assistance or escort.

Get a HEAP Application

You can get a HEAP application online, by phone, or in person.

Online

Download the HEAP Application form.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

In Person

Find an HRA Benefits Access Center or Outreach location near you.

Submit a HEAP Application

Online

Use the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time to apply for Regular HEAP benefits. You can submit documents using the Document Upload feature on the ACCESS HRA Mobile App.

Visit ACCESS HRA to apply online.

By Mail

Mail your completed application to:

Home Energy Assistance Program/HEAP
P.O. Box 1401
Church Street Station
New York, NY 10008

By Fax

You can fax your completed HEAP Regular application to (917) 639-2900.

In Person

You can apply in person by visiting an HRA Benefits Access Center or Outreach location.

Find a location near you.

The Human Resources Administration has 30 business days from the date your application is received to make a decision on your application. A notice is mailed to you when a decision is made on your application.

You can check the status of your HEAP application:

Online

Visit the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time and log into your ACCESS HRA account.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance, also known as One Shot deal.

Assistance is available year-round and is separate from the seasonal HEAP benefits.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance online or by phone.

Online

Learn more about emergency assistance.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

HEAP Energy Assistance

Regular HEAP Benefits

How to Apply

HEAP Application Status

Year-Round Heat and Utility Bill Assistance

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