Coronavirus (COVID-19) Alert

All utility companies have temporarily suspended gas, electric, and water shut-offs until further notice.

You don't need to apply for Emergency Assistance (a One-Shot-Deal) if you are unable to pay your bill.

Utility companies cannot shut off your service if your bill is unpaid, even if you received a shut-off notice that states your service will end.

Need something else?

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

The Home Energy Assistance Program (HEAP) helps low-income homeowners and renters pay for utility and heating bills.

HEAP is a seasonal program. You must re-apply each year and meet the qualifications to receive a HEAP benefit.

Applications for the 2020-2021 season open on November 2, 2020.  The 2020-2021 HEAP application season is scheduled to run until March 15, 2021.

You should mail your completed and signed HEAP application, along with supporting documents, to:

NYC DSS/HRA/HEAP
PO Box 1401
Church Street Station
New York, NY 10008

HEAP recipients can use HEAP approval letters as documentation to support Con Ed reduced rate programs and Verizon Lifeline.

Online

Learn more about the Home Energy Assistance Program (HEAP).

By Phone

Call 311 for assistance.

The Home Energy Assistance Program (HEAP) helps low-income homeowners and renters pay for utility and heating bills. 

If you are homebound, you may request a home visit to apply for HEAP. A person is considered to be homebound if, due to physical or mental illness, he or she is unable to leave home without assistance or escort.

HEAP is a seasonal program. You must re-apply each year and meet the qualifications to receive a HEAP benefit.

Applications for the 2020-2021 season open on November 2, 2020.  The 2020-2021 HEAP application season is scheduled to run until March 15, 2021.

HEAP recipients can use HEAP approval letters as documentation to support Con Ed reduced rate programs and Verizon Lifeline.

You can get additional information from the Human Resources Administration by phone.

Call 311 for assistance.