If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Mon - Fri: 8:00 AM - 5:00 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person.

Call 311 for assistance.

The Home Energy Assistance Program (HEAP) helps low-income homeowners and renters pay for utility and heating bills.

HEAP is a seasonal program. You must re-apply each year to qualify for HEAP.

The deadline for 2018-2019 HEAP applications has passed. Applications for the 2019-2020 season are expected to be available in November.

HEAP recipients can use HEAP approval letters as documentation to support Con Ed reduced rate programs and Verizon Lifeline.

Online

Visit the ACCESS HRA website.

By Phone

Call 311 for assistance.

The Home Energy Assistance Program (HEAP) helps low-income homeowners and renters pay for utility and heating bills. 

If you are homebound, you may request a home visit to apply for HEAP. A person is considered to be homebound if, due to physical or mental illness, he or she is unable to leave home without assistance or escort.

HEAP is a seasonal program. You must re-apply each year to qualify for HEAP.

The deadline to submit an application for the 2018-2019 season has passed. Applications for the 2019-2020 season are expected to be available in November.

HEAP recipients can use HEAP approval letters as documentation to support Con Ed reduced rate programs and Verizon Lifeline.

You can get additional information from the Human Resources Administration by phone.

Call 311 for assistance.