HEAP Energy Assistance

The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income homeowners and renters pay for utility and heating bills.

HEAP is a seasonal program. If you get Cash Assistance or SNAP benefits and you meet all program requirements, you do not need to re-apply each year for a HEAP benefit. All others must re-apply each year and meet the HEAP qualifications to receive a HEAP benefit.

If you are homebound, you may request a home visit to apply for HEAP. A person is considered to be homebound if, due to physical or mental illness, they are unable to leave their home without assistance or escort.

HEAP recipients can use HEAP approval letters as documentation to support the Energy Affordability Program offered by some utility companies and Verizon Lifeline.

Learn more about the Home Energy Assistance Program (HEAP).

The 2022-2023 Regular HEAP application period has closed.

Learn more about the Regular HEAP benefit.

The 2022-2023 Emergency HEAP application period has closed.

Learn more about the Emergency HEAP benefit.

The Human Resources Administration has 30 business days from the date your application is received to make a decision on your application. A notice is mailed to you when a decision is made on your application.

You can check the status of your HEAP application online or by phone.

Online

Visit the ACCESS HRA website or the ACCESS HRA Mobile App from anywhere and at any time and log into your ACCESS HRA account.

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
Automated Assistance is available in multiple languages 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance.

Assistance is available year-round and is separate from the seasonal HEAP benefits.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance online or by phone.

Online

Learn more about emergency assistance.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
Automated Assistance is available in multiple languages 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.

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Knowledge Article

IP Address

HEAP Energy Assistance

Regular HEAP Benefits

Emergency HEAP Benefits

HEAP Application Status

Year-Round Heat and Utility Bill Assistance

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