If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance by phone.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person. If you get a fast busy signal or hear a message that the number is not in service, please call back later for assistance.

The Home Energy Assistance Program (HEAP) helps low-income homeowners and renters pay for utility and heating bills.

HEAP is a seasonal program. You must re-apply each year and meet the qualifications to receive a HEAP benefit.

If you are homebound, you may request a home visit to apply for HEAP. A person is considered to be homebound if, due to physical or mental illness, they are unable to leave home without assistance or escort.

HEAP recipients can use HEAP approval letters as documentation to support Con Ed reduced rate programs and Verizon Lifeline.

Learn more about the Home Energy Assistance Program (HEAP).

Get an Application

The 2021-2022 HEAP application season is open and is scheduled to run until March 15, 2022 or until the funding for Regular HEAP benefits run out, whichever happens first.

You can request a paper application by phone or download and print one from the Office of Temporary and Disability Assistance (OTDA) website.

Mail your completed and signed HEAP application, along with copies of supporting documents, to:

NYC DSS/HRA/HEAP
PO Box 1401
Church Street Station
New York, NY 10008

Online

Download the HEAP application from the OTDA website.

By Phone

Paper applications and other application assistance is available.

Call 311 for assistance.

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