View property tax bill and account information.

Payer Information

For privacy and security reasons, the Department of Finance can't provide information about individuals who submitted a payment for property taxes. To find out if a property tax payment was made on your behalf, you can contact the lender who holds your mortgage.

Calculating Tax Paid in a Year

New York City operates on a tax year (fiscal year) that begins July 1 and ends June 30.

There are four quarters in the City’s tax year:

• 1st Quarter: July 1 - September 30
• 2nd Quarter: October 1 - December 31
• 3rd Quarter: January 1 - March 31
• 4th Quarter: April 1 - June 30

If you need to calculate how much property tax you paid in a calendar year (January 1 - December 31), you must look at amounts from two different tax years. For example, to calculate the taxes you paid in 2021, you must look at bills from tax years 2020-2021 and 2021- 2022. You have to add the amount you paid in the 3rd and 4th quarters of tax year 2020-2021 to the amount you paid in the 1st and 2nd quarters of tax year 2021-2022.

You can find the total amount of property tax that was paid in a calendar year online. Look at the Account History and click on the "Account History Details" link to see the payments that were made during a single year.

If you are a co-op owner, you must contact your management office for further assistance because the Account History has the total amount paid for the entire building, not the amount for each apartment.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

EFT Technical Assistance

You can get help with an EFT technical issue by phone.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Interest Dispute

If you missed the payment deadline, interest will not be waived.

If you believed you paid by the deadline and shouldn’t have been charged interest, or if you think you were charged an incorrect amount of interest, you can ask DOF to investigate and reduce or waive the charges.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Payment Past Due Notice

If you have $1,000 or more past due on their property taxes or other property-related charges, the Department of Finance is legally required to send you notices about your debt. The notice is about what to do to avoid having a lien placed on your property. It is sent in late October and in mid-January with the Annual Notice of Property Value (NOPV).

Receiving this notice doesn’t mean that your property is at risk of foreclosure. It’s sent to give you information about how and when tax lien sales are held and to outline actions that you can take to prevent your debt from being sold in a future lien sale.

These actions include:

• Setting up a payment plan to pay off your overdue property taxes
• Applying for personal exemptions

If you are already in a payment plan, you can ignore the notice's advice about setting one up.

For information about payment plans, visit the Property Tax Payment Plan page. For information about liens, visit the Lien Sale page.

Declined Payments

If a Credit or Debit Card payment can’t be processed, DOF will send you an email with information about your returned payment. The original amount due will be reinstated, as well as any late fees, penalties, or booting fees that had been charged at the time of your original payment.  It can take up to 5 days for the reinstated charges to be available for online payment in CityPay or the mobile app. 

If you receive this email, you need to submit another payment. If you don't, additional penalties and interest will be charged, along with the original amount due, until you make the payment and it is collected by DOF.

Billing and Address Mismatch

Make sure that you’ve entered your address exactly how it appears on your credit card or debit card statement. Your card may be rejected if you enter an address that doesn’t match your bank or credit card company’s records.

If you entered your address correctly and the payment was rejected, you need to contact your bank or credit or debit card company to find out why the payment failed. 

Card ID or CVV Mismatch

Card ID or Card Verification Value (CVV) is required when paying by credit card or debit card. It is a numerical code that is 3-digits (MasterCard, Visa, Discover) or 4-digits (American Express) long. Make sure you enter the correct code from your card.

If you enter an incorrect code, you’ll get an error message. If the payment is rejected, you won’t receive a payment confirmation. If this happens, try using another card or payment method.

Credit or Debit Card Declined

If your credit or debit card payment didn’t go through, you won’t get a confirmation page. Instead, you’ll get a message that says “Unable to process payment. Declined.”

There are various reasons that your card could be declined. Even if you have entered your address and billing information correctly, your credit or debit card may still be declined. Contact your credit card or debit card company to find out why your card wasn’t accepted. You can also try a different payment method.

Holds

If a credit or debit card payment does not go through, your bank or credit union may still place a hold on your funds. Different banks and credit unions have different processes and timeframes for releasing holds.

• American Express: up to 3 days
• Bank of America Visa or MasterCard: up to 5 days
• Capital One Visa or MasterCard: up to 5 days
• Chase Visa or MasterCard: up to 5 days
• Citibank: up to 30 days
• Discover: up to 10 days
• HSBC: up to 3 days for its debit cards and 30 days for its credit cards
• TD Bank Visa or MasterCard: up to 5 days
• Wells Fargo: 1 to 5 business days
• Most credit unions: up to 30 days

If it can take your bank or credit union 10 or more days to release a hold, you can request assistance from the Department of Finance (DOF) after 10 days. If the bank or credit union takes fewer than 10 days to release a hold, you should wait until the hold is released before contacting DOF.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

By Fax

(212) 232-1891

By Mail

Mail to:

NYC Department of Finance
Refunds Unit
59 Maiden Lane, 20th Floor
New York, NY 10038-4648

Call 311 or 212-NEW-YORK (212-639-9675) to request a copy.

Mail to:

NYC Department of Finance
Refunds Unit
59 Maiden Lane, 20th Floor
New York, NY 10038-4648

Deceased Owners

If a refund check is made out to a property owner who has passed away, DOF can reissue it to someone else.

If you are on the deed of the property, you can request that the check be reissued in your name online, by mail, or through 311.

If you are not on the deed, you must also provide:

• Death certificate
• Proof from the estate or will that you are entitled to collect the deceased persons refund
• Proof that you were the one who made the property tax payments on behalf of the deceased person

Online

Request a refund.

By Mail

To request a new refund check by mail, send a letter requesting the refund and copies of documentation.

Mail to:

NYC Department of Finance
Refunds Unit
59 Maiden Lane, 20th Floor
New York, NY 10038-4648

By Phone

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Stop Payments and Uncashed Refund Checks

You may not be able to cash a refund check if an overpayment bounced after Department of Finance (DOF) already sent out a refund check for the overpayment. If that happens, DOF will put a stop payment on the refund check if you haven’t cashed it yet.

DOF also puts stop payments on uncashed refund checks that are older than 6 months.

If your refund check can’t be cashed but you think the money is owed to you, mail DOF a letter that includes your:

• Name
• Address (especially if you have moved)
• Employer Identification Number (EIN) or Social Security Number
• An explanation of why you think the check should be replaced

Requests are normally processed within 15 days.

Mail to:

NYC Department of Finance
Adjustments and Discrepancy Unit
59 Maiden Lane, 19th Floor
New York, NY 10038-4648

Payment or Credit Request

You can give the Department of Finance specific directions on how they should apply a payment or credit.

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Status and Assistance

You can get help if you:

• Requested a refund check
• Asked DOF to apply a payment or credit to a specific bill
• Need more information or assistance with a refund or credit

Call 311 or 212-NEW-YORK (212-639-9675) for help.

Call 311 or 212-NEW-YORK (212-639-9675) for help.