Emergency HEAP Benefit

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The application period for the 2025-2026 Emergency HEAP benefit opened on January 2, 2026.

If you are eligible, the Emergency HEAP benefit can help you heat your home if you are in a heat or heat related emergency.

Emergency HEAP benefits and eligibility are based on:

Income
Available resources
The type of emergency

Learn more about the Emergency HEAP benefit.

You can apply for the HEAP Emergency benefit by phone or in person.

By Phone

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

In Person

Find an HRA Benefits Access Center or community outreach site near you.

The Human Resources Administration has 30 business days from the date your application is received to make a decision on your application. A notice is mailed to you when a decision is made on your application.

You can check the status of your HEAP application by phone.

Agency: Human Resources Administration
Phone Number: (718) 557-1399
Business Hours: Monday - Friday: 8 AM - 5 PM
Staff is available during business hours (except on City holidays). You can get help in most languages. The automated phone system is always available.

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Knowledge Article

IP Address

Emergency HEAP Benefit

How to Apply

HEAP Application Status

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