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The 2023-2024 Emergency HEAP application opened January 2, 2024. 

The 2023-2024 Second Emergency benefit opened on March 14, 2024. 

The current application period will close on Monday, July 22, 2024. All applications submitted online, or postmarked and received on or before the deadline will be processed. Households are encouraged to submit a HEAP application before the deadline. 

If you are eligible, the Emergency HEAP Benefit can help you heat your home if you are in a heat or heat related emergency.

Emergency HEAP benefits and eligibility are based on:

  • Income
  • Available resources 
  • The type of emergency

Learn more about the Emergency HEAP benefit.

You can apply for the HEAP Emergency benefit by phone or in person at a local HRA Benefits Center.

The current application period will close on Monday, July 22, 2024. All applications submitted online, or postmarked and received on or before the deadline will be processed. Households are encouraged to submit a HEAP application before the deadline. 

By Phone

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available in English and Spanish, 24 hours a day, 7 days a week.

In Person

You can apply in person by visiting an HRA Benefits Access Center or at a community outreach site near you.

Find a HEAP office near you.

The Human Resources Administration has 30 business days from the date your application is received to make a decision on your application. A notice is mailed to you when a decision is made on your application.

You can check the status of your HEAP application by phone.

  • Agency: Human Resources Administration
  • Phone Number: (718) 557-1399
  • Business Hours: Monday - Friday: 8 AM - 5 PM
  • You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available in English and Spanish, 24 hours a day, 7 days a week.

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