To dispute a water and wastewater bill, you must first file a written dispute to the Bureau of Customer Services

Download the Dispute Resolution Process Overview.

Download the DEP customer dispute form.

Online

Submit the dispute form online using your My DEP Account.

By Email

Email your dispute form to customerservice@dep.nyc.gov with the subject line "Dispute".

By Mail

Mail your dispute form to:

Department of Environmental Protection
Bureau of Customer Services
P.O. Box 739055
Elmhurst, NY 11373-9055

You may appeal the decision or resolution of a previous written dispute by making an appeal to the Deputy Commissioner within 120 days after the date DEP provides a written response.

Online

Submit the appeal online using your My DEP Account.

By Email

Email your initial appeal to customerservice@dep.nyc.gov with the subject line "Initial Appeal".

By Mail

Mail your initial appeal to:

Deputy Commissioner
Department of Environmental Protection
Bureau of Customer Services
59-17 Junction Boulevard, 13th Floor
Flushing, NY 11373-5108

If you disagree with the decision rendered by the Deputy Commissioner, you may make a final written appeal to the Executive Director of the New York City Water Board within 60 days of the date of the determination by the Deputy Commissioner.

By Email

Email your final appeal to nycwaterboard@dep.nyc.gov with the subject line "Final Appeal"

By Mail

Mail your final appeal to:

Executive Director
New York City Water Board
59-17 Junction Boulevard, 8th Floor
Flushing, NY 11373

You can make a complaint or comment about the recent water and sewer rate increase.

Online

Email the New York City Water Board.

By Phone

Combined Water and Sewer rate history per 100 cubic feet (748 gallons):

• 7/1/25 - 6/30/26: Rate increased 3.70% = $13.07
• 7/1/24 - 6/30/25: Rate increased 8.43% = $12.61
• 7/1/23 - 6/30/24: Rate increased 4.59% = $11.63
• 7/1/22 - 6/30/23: Rate increased 4.81% = $11.12
• 7/1/21 - 6/30/22: Rate increased 2.76% = $10.61
• 7/1/20 - 6/30/21: No increase = $10.33
• 7/1/19 - 6/30/20: Rate increased 2.31% = $10.33
• 7/1/18 - 6/30/19:  Rate increased 2.36% = $10.10 
• 7/1/17 - 6/30/18:  No increase = $9.87
• 7/1/16 - 6/30/17:  No increase = $9.87
• 7/1/15 - 6/30/16:  Rate increased 2.97% = $9.87
• 7/1/14 - 6/30/15:  Rate increased 3.35% = $9.58
• 7/1/13 - 6/30/14:  Rate increased 5.6% = $9.27
• 7/1/12 - 6/30/13:  Rate increased 7.0% = $8.78
• 7/1/11 - 6/30/12:  Rate increased 7.5% = $8.21
• 7/1/10 - 6/30/11:  Rate increased 12.9% = $7.64
• 7/1/09 - 6/30/10:  Rate increased 12.9% = $6.76
• 7/1/08 - 6/30/09:  Rate increased 14.5% = $5.98
• 7/1/07 - 6/30/08:  Rate increased 11.5% = $5.23
• 7/1/06 - 6/30/07:  Rate increased 9.4% = $4.69

Minimum charges:

• 7/1/25 - 6/30/26 = $1.27 per day
• 7/1/24 - 6/30/25 = $1.27 per day
• 7/1/23 - 6/30/24 = $1.27 per day
• 7/1/22 - 6/30/23 = $1.27 per day
• 7/1/21 - 6/30/22 = $1.27 per day
• 7/1/20 - 6/30/21 = $1.27 per day
• 7/1/19 - 6/30/20 = $1.27 per day
• 7/1/18 - 6/30/19 = $1.27 per day
• 7/1/16 - 6/30/17 = $1.27 per day
• 7/1/15 - 6/30/16 = $1.27 per day
• 7/1/14 - 6/30/15 = $1.27 per day
• 7/1/13 - 6/30/14 = $1.27 per day
• 7/1/12 - 6/30/13 = $1.19 per day
• 7/1/11 - 6/30/12 = $1.11 per day
• 7/1/10 - 6/30/11 = $1.04 per day
• 7/1/09 - 6/30/10 = $0.91 per day
• 7/1/08 - 6/30/09 = $0.80 per day
• 7/1/07 - 6/30/08 = $0.70 per day
• 7/1/06 - 6/30/07 = $0.62 per day

Learn more about the water rate increases.