You can settle most charge disputes by contacting the Department of Environmental Protection (DEP) Customer Service Call Center.

If you are not satisfied with the decision of the Customer Service Call Center, you may file a written complaint to the Bureau of Customer Service. If you are not satisfied with that result, you can appeal to the Deputy Commissioner. If you are still not satisfied, you can make a final written appeal to the Executive Director of the New York City Water Board.

Download the Dispute Resolution Process Overview.

Download the DEP customer dispute form.

Call 311 for assistance by phone.

Mailing Addresses for Dispute Escalation

Bureau of Customer Service

Department of Environmental Protection
Bureau of Customer Service
P.O. Box 739055
Elmhurst, NY 11373-9055

Deputy Commissioner

Deputy Commissioner 
Department of Environmental Protection
Bureau of Customer Service
59-17 Junction Boulevard, 13th Floor
Flushing, NY 11373-5108

NYC Water Board

First Deputy Commissioner
New York City Water Board
59-17 Junction Boulevard, 8th Floor
Flushing, NY 11373

If you have a dispute related to a water or sewer bill, you should first submit a complaint to DEP.

If you still need help after making a complaint, the New York City Comptroller's Office can investigate the issue.

Call 311 for assistance.

You can make a complaint or comment about the recent water and sewer rate increase.

Online

Email the DEP Commissioner.

By Phone

Call 311 for assistance.

Combined Water and Sewer rate history per 100 cubic feet (748 gallons):

  • 7/1/18 - 6/30/19:  Rate increased 2.36% = $10.10 
  • 7/1/17 - 6/30/18:  Currently no increase = $9.87
  • 7/1/16 - 6/30/17:  Currently no increase = $9.87
  • 7/1/15 - 6/30/16:  Rate increased 2.97% = $9.87
  • 7/1/14 - 6/30/15:  Rate increased 3.35% = $9.58
  • 7/1/13 - 6/30/14:  Rate increased 5.6% = $9.27
  • 7/1/12 - 6/30/13:  Rate increased 7.0% = $8.78
  • 7/1/11 - 6/30/12:  Rate increased 7.5% = $8.21
  • 7/1/10 - 6/30/11:  Rate increased 12.9% = $7.64
  • 7/1/09 - 6/30/10:  Rate increased 12.9% = $6.76
  • 7/1/08 - 6/30/09:  Rate increased 14.5% = $5.98
  • 7/1/07 - 6/30/08:  Rate increased 11.5% = $5.23
  • 7/1/06 - 6/30/07:  Rate increased 9.4% = $4.69

Minimum charges:

  • 7/1/18 - 6/30/19 = $1.27 per day
  • 7/1/16 - 6/30/17 = $1.27 per day
  • 7/1/15 - 6/30/16 = $1.27 per day
  • 7/1/14 - 6/30/15 = $1.27 per day
  • 7/1/13 - 6/30/14 = $1.27 per day
  • 7/1/12 - 6/30/13 = $1.19 per day
  • 7/1/11 - 6/30/12 = $1.11 per day
  • 7/1/10 - 6/30/11 = $1.04 per day
  • 7/1/09 - 6/30/10 = $0.91 per day
  • 7/1/08 - 6/30/09 = $0.80 per day
  • 7/1/07 - 6/30/08 = $0.70 per day
  • 7/1/06 - 6/30/07 = $0.62 per day

Learn more about the water rate increases.