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Tenants can report a water leak in an apartment or a public area of a residential building.

Property owners can report water leaking into a basement of a building from an outside source other than storm-related rainfall.

Report a water leak in a single apartment of a residential building, including:

  • A damp spot
  • A slow leak
  • A heavy leak

Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent. If you live in a co-op or condo, you should first report apartment maintenance issues to the owner, management company or board before filing a complaint with HPD.

What You Need

You must provide your contact information.

Report a water leak in a public area of a residential building, including:

  • A damp spot
  • A slow leak
  • A heavy leak

Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent. If you live in a co-op or condo, you should first report apartment maintenance issues to the owner, management company or board before filing a complaint with HPD.

What You Need

You must provide your contact information.

Property owners can report water leaking into basement from an outside source other than storm-related rainfall:

  • Less than one foot of water
  • More than one foot of water

If the water is coming from an internal pipe, the building owner is responsible for contacting a licensed plumber to have it fixed.

What You Need

You must provide your contact information so the Department of Environmental Protection (DEP) can contact you, if necessary. DEP cannot action the Service Request without it. 

If your water meter has been upgraded to the Automated Meter Reading (AMR) unit you can sign up to get emails when your water use increases significantly over several days. This will allow you to quickly check potential leaks and fix them before they become a billing problem.

The email does not always mean there is a leak and there could be other reasons for the increase in water use.

If you discover a leak, you should contact a licensed plumber for repairs.

Possible Leak Locations

  • Check toilets by looking for water movement in the bowl and the tank.
  • If you have refrigerators, air conditioning units or lawn sprinklers, check that they are turned off when not in use.
  • Check your water meter to see if the triangle-shaped leak indicator on the face of the meter is moving when no one is actually using water.

Sign up for the DEP Leak Notification Program:

Online

Register or login to My DEP Account.

By Phone

Call 311 for assistance.

The Honeywell Corporation works with the Department of Environmental Protection (DEP) to provide a free water conservation survey for residential customers to help identify sources of water waste.

Surveys are limited to one per household.

Call 311 for assistance.