You can get information and a brochure about window guard requirements and window fall prevention.
Status
If you requested a Department of Health and Mental Hygiene publication over 2 weeks ago and have not received it, you can check the status. If you ordered it more recently, allow time for delivery and call back after 2 weeks if you still haven't received it.
Cancel Order
If your order has been placed, it likely already shipped. You can return unwanted copies at no cost to you by writing "Return to Sender" on the package and putting it in the mail.
Out of Stock
If the publication you are looking for is currently out of stock, you can get assistance by phone.
Update Order
- To order additional items, you must place another order.
- You can email requests to dohmhliterature@health.nyc.gov
- To update a current order, be sure to include tracking order number
- To update address, email, and organizational information
