You can get help if you're having a problem with a property tax bill.

If you need information about your property tax bill or account, you can look up property information online, including:

  • Amount due, charges, and interest
  • Payment history
  • Status of exemptions or credits
  • Tax rate and tax class

You will need the property’s address or the Borough-Block-Lot (BBL) number.

If you are a co-op owner, you must get information about your property taxes, account, and exemption status from your co-op management office.

Your bill is calculated based on the tax rate, market value, assessed value, and any exemptions or abatements that were applied. Interest and outstanding charges from agencies, such as sidewalk repairs, are also included. 

You can get help if your property tax bill has missing or incorrect information.

Exemption, Abatement, or Credit Missing

If an exemption, abatement, or credit is missing on your bill, you can get help on the Property Tax Exemption Assistance page.

Exemption Credit Amount Incorrect

New York State (NYS) sets the rates for the STAR, Enhanced STAR, Senior Citizen Homeowner's, Disabled Homeowner's, and Veteran Exemptions. The amount of your exemption credit is based upon:

  • Your property's assessed value or transitional assessed value.
  • The taxes collected by your school district.
  • Your prior year savings. STAR savings cannot increase by more than 2% the following year. Enhanced STAR also has an annual inflation rate adjustment.
  • The property's location. Some counties are adjusted upwards to account for higher home values and higher taxes.
  • Whether a property reassessment was done.
  • NYC's current assessment level.
  • Whether you owe State tax.

For more information about property value, assessment, and exemptions, you can:

Property Value Incorrect

If you believe the information on your bill about your property’s value is incorrect, visit the Property Value and Assessment page for more information.

Property Tax Amount Due Incorrect

If you believe the amount due on your taxes is wrong, you can get help from the Department of Finance.

Call 311 for assistance.

Semi-Annual Payers

CityPay shows the amount due as of the Friday of the week you are paying. For semi-annual payers, this amount is higher than the bill. If you pay more than what you owe, you will receive a credit of the excess amount you paid.

The Department of Finance (DOF) collects payment for charges from other City and State agencies, including fees for permits, repairs, inspections, and housing violations. You can pay these charges along with your property taxes.

Even if you don't normally get a bill because a mortgage company or bank pays your property taxes, you will still get a bill from DOF if you owe charges from another agency.

You are responsible for paying the charges, even though you have a mortgage. If you have questions or disagree with a charge from another agency, you must contact that agency directly. The name of the agency appears on your bill along with the charge.

DOF can help if you have a payment problem, but can't answer questions about why you were charged or remove or reduce the charges. You can request help with interest charges, a misapplied payment, a payment that was made that is not reflected on your account, and other payment issues.

To learn more about agency charges and get agency contact information, visit the Agency Charges Collected by the Department of Finance page.

Bills are mailed four weeks before they are due. You will get a property tax bill only if you pay the taxes yourself and have a balance due. About a month before your taxes are due, you can also view your bill online.

You can learn about who receives property tax bills on the Property Tax Bill page.

If you lost or never received your property tax bill, you can view it online or request a copy. Copies from past tax years are also available.

You can also view or request a copy of your account information, which includes:

  • Payment history
  • Outstanding balances
  • Detailed breakdown of credits, benefits, exemptions, and abatements
  • Property-related charges

Online

View your property tax bill and account information.

By Email or Mail

If you provide an email address, the copy will be emailed within 5 business days. If no email address is provided, the copy will be mailed within 5 business days.

Call 311 to request a copy.

You can ask the Department of Finance for assistance if you got a property tax bill, but you shouldn’t have because:

  • The property is a co-op
  • You pay semi-annually (twice a year) instead of quarterly (four times a year)
  • The bill was someone else’s

Call 311 for assistance.

Change of Ownership

If you no longer own the property, but are still getting the bill for it, it may be because you are still listed as an owner on the deed.

The Department of Finance mails property tax bills to all the owners listed on the deed and any authorized third parties.

The owner names and addresses on the property tax bill or account match the property’s deed and other records. If an owner has died or is no longer an owner, the ownership records have to be updated to remove the name from the bill.

Learn how to update property ownership records on the Property Deed or Record page.

Automatic Payments

If you signed up for automatic payment, you will continue to receive property tax bills in the mail.

Owners with Mortgages

Most property owners who have a mortgage don’t receive property tax bills. If a bank or mortgage company pays your taxes for you, they will receive the bill electronically unless you are responsible for paying other charges, like sidewalk repair and water and sewer fees.

Even if you don’t receive a bill, you’re responsible for making sure the bill will be paid. If your mortgage lender is saying you owe something other than what appears on the property tax bill, you should contact the mortgage lender and request documentation of that bill.

You can learn about who receives property tax bills on the Property Tax Bill page.

The Department of Finance mails property tax bills to all the owners listed on the deed and any authorized third parties.

The owner names and addresses on the property tax bill or account match the property’s deed and other records. If an owner has died or is no longer an owner, the ownership records have to be updated to remove the name from the bill.

Learn how to update property ownership records on the Property Deed or Record page.

If you are an owner and your name, address, and billing information has changed or is incorrect, you can request an update to your account information.

By Phone

Call 311 for assistance.

In Person

You can get and submit a Property Information Update Form at a City Register Office or the Richmond County Clerk's office.

Manhattan City Register Office
66 John Street, 13th Floor (between Dutch and William Streets)
Mon - Fri: 8:30 AM - 4:30 PM

Bronx City Register Office
3030 3rd Avenue, Room 280 (between East 155th and 156th Streets)
Mon - Fri: 9 AM - 4:30 PM

Brooklyn City Register Office
210 Joralemon Street, 2nd Floor (between Court and Adams Streets)
Mon - Fri: 9 AM - 4:30 PM

Queens City Register Office
144-06 94th Avenue (between Liverpool Street and Sutphin Boulevard)
Mon - Fri: 9 AM - 4:30 PM

Richmond County (Staten Island) Clerk Office
The County Court House
130 Stuyvesant Place (between Hyatt and Schuyler Streets)
(718) 675-7700
Mon - Fri: 8:30 AM - 4:30 PM

Need more help?

For in-person assistance, visit a DOF Business Center.

If you have already contacted the Department of Finance about an issue and were unable to resolve it, visit the Taxpayer Advocate page to learn how to get help.