Your bill is calculated based on the tax rate, market value, assessed value, and any exemptions or abatements that were applied. Interest and outstanding charges from agencies, such as sidewalk repairs, are also included.
You can get help if your property tax bill has missing or incorrect information.
Exemption, Abatement, or Credit Missing
If an exemption, abatement, or credit is missing on your bill, you can get help on the Property Tax Exemption Assistance page.
Exemption Credit Amount Incorrect
New York State (NYS) sets the rates for the STAR, Enhanced STAR, Senior Citizen Homeowner's, Disabled Homeowner's, and Veteran Exemptions. The amount of your exemption credit is based upon:
- Your property's assessed value or transitional assessed value.
- The taxes collected by your school district.
- Your prior year savings. STAR savings cannot increase by more than 2% the following year. Enhanced STAR also has an annual inflation rate adjustment.
- The property's location. Some counties are adjusted upwards to account for higher home values and higher taxes.
- Whether a property reassessment was done.
- NYC's current assessment level.
- Whether you owe State tax.
For more information about property value, assessment, and exemptions, you can:
Property Value Incorrect
If you believe the information on your bill about your property’s value is incorrect, visit the Property Value and Assessment page for more information.
Property Tax Amount Due Incorrect
If you believe the amount due on your taxes is wrong, you can get help from the Department of Finance.
CityPay shows the amount due as of the Friday of the week you are paying. For semi-annual payers, this amount is higher than the bill. If you pay more than what you owe, you will receive a credit of the excess amount you paid.
If you were previously receiving the STAR or Enhanced STAR property tax exemption on your tax bill, and you signed up for the STAR credit through New York State you will receive a credit check once per year for the amount of the benefit. Once you sign up for the credit check, you can no longer receive the STAR exemption on your tax bill through New York City, and you cannot switch back to the property tax exemption. The amount of the credit check is the same amount as you would have saved on your tax bill.
Major Capital Improvement (MCI) Abatement Error
The Department of Finance has corrected an error on some property tax accounts that were receiving the Major Capital Improvement (MCI) abatement for multiple tax years. MCI is a one-year benefit that cannot be received in multiple years. DOF has removed the abatement from those that incorrectly received credits for additional tax years.
The resulting increase in your taxes appeared on your January 2023 statement of account (SOA). DOF sent out a letter, with the adjustments amounts listed in dollars.
In addition, some properties were mistakenly charged interest on their most recent SOA; DOF is in the process of revising that error; and the taxpayer will see the correction on their next SOA.
Please check the Online Account History for the most recent updates to your property billing.