Coronavirus (COVID-19) Alert

To ensure the safety of customers during the COVID-19 public health emergency, our customer service offices in all five boroughs will reopen BY APPOINTMENT ONLY on August 24, 2020. To make an appointment, please call:

Bronx
(718) 466-8481

Brooklyn
(718) 923-2629

Manhattan
(212) 643-2201

Queens
(718) 595-3258

Staten Island
(718) 876-6802

You must have an appointment to enter DEP's customer service offices and you must also wear a mask or face covering, as required by a New York State Executive Order. DEP has worked to minimize risks to both customers and staff by installing protective windows at all our counters and by discontinuing walk-in service to facilitate appropriate social distancing.

Learn more about DEP's COVID-19 response.

Need something else?

You can pay your water and sewer bill online, by phone, by mail, or in person.

If you cannot pay in full and wish to enter a payment agreement for outstanding water and sewer charges, you can contact DEP by phone 718-595-7890 or email collectionsunit@dep.nyc.gov.

If you are having trouble paying your water bills, you can contact DEP's Ombudsman at 718-595-6628 for assistance. DEP will not shut off water if a property owner is having trouble paying what's owed.

You can pay your water and sewer bill online, 24 hours a day, 7 days per week.

You can register online to:

  • Make a payment
  • Set up recurring payments
  • Enroll for automatic bill payments
  • Manage multiple properties
  • View payment history
  • Receive email confirmations for transactions

You can make payments using a credit card, debit card or through Electronic Funds Transfer (EFT) using a checking or savings account.

Payments authorized after 9 AM weekdays may not post to your account until the following day. Payments authorized on the weekend may not post until Tuesday.

Learn more about about paying a water and sewer bill online.

Register or login to My DEP Account.

You can pay your water and sewer bill over the phone, 24 hours a day, 7 days a week. You can make a payment by debit card, most credit cards, and through electronic funds transfer (EFT) using a savings or checking account. There is a 2.25% processing fee for credit and debit card payments. There is no fee for EFT transactions.

Payments authorized after 9 AM weekdays may not post to your account until the following day. Payments authorized on the weekend may not post until Tuesday.

  • Agency: Department of Environmental Protection
  • Division: Bureau of Customer Services Automated Bill Payment
  • Phone Number: (866) 622-8292
  • Business Hours: 24 hours, 7 days a week
  • Staff is available through the automated phone system at all times. Automated assistance is also available in Spanish.

You can pay your water and sewer bill using a check or money order. Cash is not accepted by mail.

  • Make the check or money order payable to "NYC WATER BOARD"  
  • Write the account number on the check or money order
  • Enclose your bill stub and payment in a stamped envelope

Mail to:

NYC Water Board
P.O. Box 11863
Newark, NJ 07101-8163

You can pay your water and sewer bill at any Department of Environmental Protection Borough Office. You can make the payment by personal check, certified check, or money order, payable to "NYC Water Board". Cash is not accepted. You must write the water and sewer account number on the check.

You can also use Internet kiosks and customer service telephones at the Borough Office to make payments using electronic fund transfers (EFT) or debit or credit cards.

Coronavirus (COVID-19) Alert

To ensure the safety of customers during the COVID-19 public health emergency, our customer service offices in all five boroughs will reopen BY APPOINTMENT ONLY on August 24, 2020. To make an appointment, please call:

Bronx
(718) 466-8481

Brooklyn
(718) 923-2629

Manhattan
(212) 643-2201

Queens
(718) 595-3258

Staten Island
(718) 876-6802

You must have an appointment to enter DEP's customer service offices and you must also wear a mask or face covering, as required by a New York State Executive Order. DEP has worked to minimize risks to both customers and staff by installing protective windows at all our counters and by discontinuing walk-in service to facilitate appropriate social distancing.

Learn more about DEP's COVID-19 response.

DEP Borough Offices

Department of Environmental Protection (DEP) Borough Offices are open Monday - Friday, from 9 AM to 5 PM.

Manhattan 
1250 Broadway, 16th Floor
(Between 5th Avenue and Broadway)
 
Bronx 
1932 Arthur Avenue, 6th Floor
(Between East 176th Street and East Tremont Avenue)
 
Brooklyn
250 Livingston Street, 8th Floor
(Between Elm Place and Bond Street)
 
Queens
96-05 Horace Harding Expressway, 1st Floor
(Between Junction Boulevard and Pedestrian Overpass)
 
Staten Island
60 Bay Street, 6th Floor
(Between Slosson Terrace and Bend)

Payments authorized after 9 AM weekdays may not post to your account until the following day. Payments authorized on the weekend may not post until Tuesday.

Credit and Debit Cards

American Express, Discover and MasterCard are accepted. Visa is NOT accepted at this time. Credit card and debit card payments are subject to a 2.25% service fee.

Electronic Funds Transfer (EFT)

There is no cost to use this service. Payments are made directly from a checking or savings account. To make a payment, you must have the following information ready when you register online:

  • Your 13-digit DEP water/ sewer account number ending in "001."
  • Your 9-digit bank account ABA/ routing number located at the bottom left hand corner of a check.
  • Your bank account number that is associated with the ABA/ routing number provided. The bank account number is located to the right of the ABA/ routing number.

Automatic Withdrawals

You can schedule recurring automated withdrawals on the My DEP Account online page.

Register or login to My DEP Account.

Check or Money Order

You can make a payment in person, by personal check, certified check, or money order. Make the check or money order payable to "NYC Water Board" Cash is not accepted.

You can sign up to receive your quarterly bills electronically instead of by mail.  Once enrolled, you will start receiving email notifications when your water and sewer bills are available.

You can also:

  • View your bill online
  • See your billing history
  • Pay your bill online
  • Print a copy of a bill if you want to mail in your payment

Learn more about about paying a water and sewer bill online.

If a water bill payment has been deducted from your bank account, but has not been applied to your Department of Environmental Protection (DEP) account within 2 business days, you can get assistance by phone.

  • Agency: Department of Environmental Protection
  • Division: Bureau of Customer Services Water Meter Services and Billing
  • Phone Number: (718) 595-7000
  • Business Hours: Monday - Friday: 9 AM - 6 PM